I'm not able to start Lightroom 6. Tried everything. Configuration error (code 5)

I upgraded from 5 Lightroom, which worked without problem to 6 Lightroom. I use MacOS.

After installation and license texts Lightroom launch picture appears for a second and then I get this error code:

Please uninstall and reinstall the product.

If this problem persists, please contact Adobe technical support help and mention the error code displayed at the bottom of this screen.

Error: 5

http://www.Adobe.com/support/


I reinstalled several times I tried (and paid) the two CC of lightroom and version of office. Disconnected from the CC and back in. I checked the priorities of folder in the Adobe application support folder.

Nothing works.


Logfile starts like this:

--

Date/time: 2015-05-17 23:06:52 + 0300

OS version: 10.10.3 (Build 14D136)

Architecture: x86_64

Report Version: 21

Command: Lightroom

Path: / Applications/Adobe Lightroom/Adobe Lightroom Lightroom.app/Contents/MacOS/Adobe

Version: Adobe Lightroom [1014445] (6.0)

PID: 15264

Event: spin - lite

Duration: 3.30 s

Measures: 34 (sampling of 100 ms interval)

Model: MacBookPro10, 1

Active processors: 8

Fan speed: 3793 RPM

More heavy battery for the main thread of the process target:

departure 34 + 1 (libdyld.dylib + 13769) [0x7fff985f65c9]

34 main + 953 (Adobe Lightroom + 8185) [0x10ab28ff9]

NSApplicationMain 33 + 605 (AppKit + 11913) [0x7fff8cc7ae89]

33 + [NSBundle (NSNibLoading) loadNibNamed:owner:] + 344 (AppKit + 41651) [0x7fff8cc822b3]

33 [NSBundle (NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 201 (AppKit + 42215) [0x7fff8cc824e7]

33 + [NSBundle (NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 313 (AppKit + 42795) [0x7fff8cc8272b]

17 loadNib + 300 (AppKit + 45489) [0x7fff8cc831b1]

17 _decodeObject + 278 (Foundation + 74022) [0x7fff93ab8126]

17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]

17. [NSIBObjectData initWithCoder:] + 200 (AppKit + 46050) [0x7fff8cc833e2]

17 _decodeObject + 278 (Foundation + 74022) [0x7fff93ab8126]

17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]

17. [(NSArray) NSArray initWithCoder:] + 200 (Foundation + 82101) [0x7fff93aba0b5]

17 [NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1871 (Foundation + 81569) [0x7fff93ab9ea1]

17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]

17. [NSNibControlConnector initWithCoder:] + 91 (AppKit + 178475) [0x7fff8cca392b]

17. [NSNibConnector initWithCoder:] + 68 (AppKit + 51356) [0x7fff8cc8489c]

17 _decodeObject + 278 (Foundation + 74022) [0x7fff93ab8126]

17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]

17 [NSMenuItem initWithCoder:] + 852 (AppKit + 54361) [0x7fff8cc85459]

17 _decodeObject + 278 (Foundation + 74022) [0x7fff93ab8126]

17 _decodeObjectBinary + 2872 (Foundation + 77264) [0x7fff93ab8dd0]

17. [NSClassSwapper initWithCoder:] + 561 (AppKit + 1471257) [0x7fff8cddf319]

17? (Adobe Lightroom + 31395) [0x10ab2eaa3]

17? (Adobe Lightroom + 31126) [0x10ab2e996]

17? (AgSubstrate + 11014) [0x10aca6b06]

17 AgNamespace_import + 59 (AgSubstrate + 10681) [0x10aca69b9]

17 lua_call + 37 (AgKernel + 8486) [0x10ab45126]

17? (AgKernel + 41260) [0x10ab4d12c]

17? (AgKernel + 40575) [0x10ab4ce7f]

17? (AgKernel + 62419) [0x10ab523d3]

17 lua_call + 37 (AgKernel + 8486) [0x10ab45126]

17? (AgKernel + 41277) [0x10ab4d13d]

17? (AgKernel + 99443) [0x10ab5b473]

17? (AgKernel + 40575) [0x10ab4ce7f]

17? (AgKernel + 17238) [0x10ab47356]

17 lua_pcall + 100 (AgKernel + 8615) [0x10ab451a7]

17? (AgKernel + 41876) [0x10ab4d394]

17? (AgKernel + 38874) [0x10ab4c7da]

17? (AgKernel + 41277) [0x10ab4d13d]

17? (AgKernel + 99520) [0x10ab5b4c0]

17? (AgKernel + 40575) [0x10ab4ce7f]

17? (AgSubstrate + 39807) [0x10acadb7f]

17 lua_pcall + 100 (AgKernel + 8615) [0x10ab451a7]

17? (AgKernel + 41876) [0x10ab4d394]

17? (AgKernel + 38874) [0x10ab4c7da]

17? (AgKernel + 41277) [0x10ab4d13d]

17? (AgKernel + 99443) [0x10ab5b473]

17? (AgKernel + 40575) [0x10ab4ce7f]

9   ??? (Adobe Lightroom + 34016) [0x10ab2f4e0]

9   ??? (Adobe Lightroom + 35409) [0x10ab2fa51]

9   ??? (amtlib + 7062) [0x10ad13b96]

9   ??? (amtlib + 7829) [0x10ad13e95]

9   ??? (amtlib + 172763) [0x10ad3c2db]

9 CFUserNotificationDisplayAlert + 425 (CoreFoundation + 1338713) [0x7fff90d5ad59]

CFUserNotificationReceiveResponse 9 + 287 (CoreFoundation + 1336847) [0x7fff90d5a60f]

9 mach_msg_trap + 10 (libsystem_kernel.dylib + 70878) [0x7fff986114de]

* ipc_mqueue_receive_continue 9 + 0 (kernel + 1148928) [0xffffff8000318800]

Binary images:

0x10ab27000 - 0x10ab35fff com.adobe.Lightroom6 Adobe Lightroom [1014445] (6.0) < 7510E27C-2568-35F6-8DC6-05C280CFD6AA > / Applications/Adobe Lightroom/Adobe Lightroom Lightroom.app/Contents/MacOS/Adobe

0x10ab43000 - 0x10ab84fff com.adobe.ag.kernel AgKernel Version 1.0 (1.0) < D2B90D48-6406-314A-8E60-39A8870DB362 > / Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/AgKernel.framework/Versions/A/AgKernel

0x10aca4000 - 0x10ace9fff com.adobe.ag.substrate com.adobe.ag.substrate 6.0 (1.0) < F9558DD5-6617-3B2D-8292-5E1D6E31A6EF > / Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/AgSubstrate.framework/Versions/A/AgSubstrate

0x10ad12000 - 0x10ae12fff com.adobe.amtlib 8.0.0.224 (8.0.0.224) < 29CD6FF3-86F8-3523-B4CB-53AFC919864D > / Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib

0x7fff8cc78000 - 0x7fff8d7f9fff com.apple.AppKit 6.9 (1347.57) < B214D528-7D1C-39B2-BE36-821D417A0297 > /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff90c14000 - 0x7fff90facfff com.apple.CoreFoundation 6.9 (1153.18) < 5C0892B8-9691-341F-9279-CA3A74D59AA0 > /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff93aa6000 - 0x7fff93dd7fff com.apple.Foundation 6.9 (1153.20) < F0FF3A5D-C5B7-34A1-9319-DE1EF928E58E > /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x7fff985f3000 - 0x7fff985f6fff (353.2.1) libdyld.dylib < 9EACCA38-291D-38CC-811F-7E9D1451E2D3 > /usr/lib/system/libdyld.dylib

0x7fff98600000 - 0x7fff9861dfff (2782.20.48) libsystem_kernel.dylib < EAFD7BD0-0C30-3E7D-9528-F9916BA0167C > /usr/lib/system/libsystem_kernel.dylib

* 0xffffff8000200000 - 0xffffff80009fffff kernel (2782.20.48) < 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D >/System/Library/Kernels/kernel

Contact the Adobe customer at this link. (Make sure that you are connected to your first adobe account) Click on the button still need help and choose the Chat option: support

Guinot

Tags: Adobe

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