Lock to activate IPad

IPad my mother now has a lock of activation that persists even if I turn it on and the. I don't know exactly what happened when it happened. Thus, the current state is that I can not unlock it even if we have the Apple ID, can connect online on web browser, have the right password and so on. He insists on a statement that this Apple-ID cannot be used to unlock the Ipad. The Ipad has never had another owner, and there was never another Apple ID in use. So, I don't know what to do with this information now. Please provide a few ideas how to solve this problem.

Here is some information about locking Activation:

Find my iPhone Activation Lock - Apple Support

Normally, you should see a message of the form "this device is locked to Apple ID [email protected] ... ».  In other words, we should offer some clues as to the original address used to lock the iPad.  If this address is not (and never was) than your mother you must contact the dealer who sold it to the original iPad.

Tags: iPad

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