locked mac using iCloud with 6-digit access code

Children on vacation had access to one of my macs and therefore locked this macmini via iCloud and so created a 6-digit password that we obviously do not (they have never written it down).

Having spent 5 hours on the phone with Apple support (including a screensharing away where they could see that I can still connect to my iCloud account, proof of purchase and so on) they sent me to the Apple store, I did. Nevertheless, they said that they are unable to solve a problem of iCloud in the store, it must be done online through the Apple Support (feel like a ping-pong ball now...).

So I called the Apple support once more and 30 minutes later... they tell me very well and everything I have to go to the Apple store...

Thank you in advance for help.

You can request support for a file number so that you can submit it to the Bank, they can then (probably) communicate with each other and sort things.

A small note, even with access to your Mac, your children could not lock a device associated with your account without knowing your password to iCloud. This isn't a good idea, I suggest when you get this set, you change your password and do not tell your kids this time.

Tags: iCloud

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