loop checking iMessage

My iPod Touch (4th generation) has been disconnected imessage some time ago. I tried logging using my apple and password ID and he took me to a page that asked the address of electronic mail and said 'verification'... then it takes back me to the login page and does not connect me. It is an infinite loop. Help!

Hello @u_w_i_n,.

Thanks for checking out the communities Support from Apple. I understand how it is important to stay in touch with Messages. Here are a few things to try.

The first thing we want to make sure is that all your data is safe. You can perform a backup to iCloud or iTunes. Use this article to help with this: backing up your iPhone, iPad, and iPod touch.

Then, to be sure, there is no problem with your Apple ID, we want to use Safari or another Web browser and connect you to this link: Apple ID: manage your Apple account. A few problems with an Apple ID may not be displayed on an iPod, so all we see is the loop without end or the unit, do not connect. But using a Web browser, it will show if there is an alert, the error message, the secondary question as the need to change your password, or if Apple is locked. If you can connect via Safari or another browser and don't see any of these situations, we can check other parts.

The first thing I would recommend that you try is to turn the iPod, then back again. Sometimes, that's all that is needed to get all the connections reset and everything working properly again. This article help from Apple will help you to do: restart your iPad, iPhone or iPod touch. If this does not help, please check the steps described in this article: If you get an error when you try to activate FaceTime or iMessage.

If you still have questions, do this reset then: If your iPhone, iPad or iPod touch connects to a Wi-Fi network. Use the section titled still not 'connect?' and follow the steps to reset the network settings. This brings the network settings to factory default. Then you can try to connect to the Messages again. If the problem persists after all this, you want to try to connect to another network, Wi - Fi and signing in. Just to help clarify the type of network that you should be, please make sure that you use a wireless network open as your home network. If you connect to a Wi-Fi as a school, work, or other business, the airport, a military base or a hotspot of a network type, it will not work because these types of networks high security and high traffic. They do not have the necessary data back causing problems exactly like the one you are currently experiencing. Also, third parties a protection antivirus, firewall or proxy to hide your identity on the internet can cause problems like this. They do not have to be set up on the computer or iPad either, they can be set up on the router. Some security applications also do, but are called only for security or VPN. There are literally hundreds of these apps, you can install on your iPod that block incoming ports that do not allow this function runs.

The last thing that I would recommend to try is to format your iPod, set it again using iTunes and you try to connect. This option will erase all data on your iPod. Please ensure that you have your backup is complete before doing this step. We need to use iTunes to perform this step is because we need iTunes to help install a new version of the iPod iOS operating system. This article help from Apple will help you to do: use iTunes on your Mac or PC to restore the iPhone, iPad or iPod to factory settings.

Once the phone is set up as new, you will test to see if the Messages of sign questions are pass without your personal data on the device. If this isn't the case, we know, it was with some data on the device or in the version of iOS, which will be in you backups. You can make the data manually using iCloud or iTunes, but not restored from the backup that you will bring the problem immediately in. According to the version of iTunes you have and whether you have a Mac or a PC, one of these 4 articles help will help you find your music and other data to iTunes:

1 11 iTunes for Mac: connect or disconnect your iPod, iPhone or iPad

2 11 iTunes for Windows: set up sync to iPod, iPhone, or iPad

3 12 iTunes for Mac: iPod, iPhone, or iPad sync

4 12 iTunes for Windows: iPod, iPhone, or iPad sync

Thanks again and have a great day.

Tags: iPod

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