Lost and replaced by a non-operational generic icon task bar items

We just bought a new, fresh and clean, computer HP desktop with Windows 7. We have installed MS Office and some other tools that we use. We then implemented the taskbar with the tools that we use more. Some of them disappear and are replaced by a generic folder icon. When attempting to launch what it was, we are told that the item is missing and we want to remove the item from the task bar. This only happens with some icons, MS Office - ALL of them, and a few others we installed. This machine is new and has been used for anything except certain configuration and a bit of web browsing. I wasn't expecting to face something so important so early - as the first day! Anyone know what is happening? I saw the other, similar questions (but none where the program behind the icon is lost) and we can't do a system restore - definitely not yet!

Any help to fix our new machine will be greatly appreciated.

Thank you - Lawrence

Hi LawrenceHare,

Thank you for visiting Microsoft Answers,

You can try rebuild icon cache. To do this, please follow these steps:

1. Click Start, then computer.

2. on the toolbar, click on organize, and select folder and search options.

3. click on the tab display and mark to select the option of hidden files and folders, and then click ok.

4. Enter the following directory:

%UserProfile%\AppData\Local

5. find the IconCache.db file and rename it to IconCache.db.old.

6. close the window and restart the computer.

If this does not work then you can do a Scan SFC.

To run the System File Checker tool, follow these steps:

1. click on start toreduce this includes this image and then type cmd in the box start the search .

2 right-click cmd in the programs list and then click run as administrator. Collapse this includes this imageIf you are prompted for an administrator password or a confirmation, type your password or click continue

3. in the command calls, the following line and press ENTER: sfc/scannow

  

Swati K - Microsoft support technician

Visit our Microsoft answers feedback Forum and let us know what you think.

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