LR CC works fine on my laptop but hangs when I connect a new external monitor
LR CC big short on my laptop with or without the option enable the GPU.
Last week, I bought an ASUS 24 "PA248Q monitor. When I connect the external monitor and get all the settings to extend the screen everything works fine EXCEPT Lightroom. When I run LR, I see the splash screen and the screen on the new monitor then turn a solid color (it seems that any color except the classic blue screen of death). At this point, my laptop is completely locked. No pointer, Ctrl-alt-delete. I have to power down.
In the investigation of this issue, since took me to update to the latest Nvidia driver, is ensure that the driver has been installed and uninstalled and reinstalled LR CC. I calibrate using screen ColorMunki and tried with and without the calibration of loading software on startup. When I unplug the external monitor and restart, LR works normally on the laptop. It just craps out when the external monitor is connected. PS CC works fine on my new monitor.
Help, please. I'm out of ideas. I have a ticket open to ASUS, but so far their dose was to reset the screen and it does not solve the problem of crash.
Thank you
Craig
Here is my info from LR:
Version of Lightroom: CC 2015.0.1 [1018573]
License: Creative Cloud
Operating system: Windows 7 Edition Home Premium
Version: 6.1 [7601]
Application architecture: x 64
System architecture: x 64
Number of logical processors: 8
Processor speed: 2.1 GHz
Built-in memory: 8086,1 MB
Real memory for Lightroom: 8086,1 MB
Real memory used by Lightroom: 612,6 MB (7.5%)
Virtual memory used by Lightroom: 578,5 MB
Memory cache size: 60.7 MB
Maximum thread count used by Camera Raw: 4
Camera Raw SIMD optimization: SSE2, AVX
System DPI setting: 96 DPI
Composition of the Bureau enabled: Yes
Exhibition: 1) 1366 x 768
Entry types: Multitouch: no, built-in touch: no, built-in pen: Yes, touch external: no, external pen: Yes, keyboard: No.
Graphic processor News:
Check the supported OpenGL: failed
Seller:
Version:
Rendering engine:
LanguageVersion:
GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS (size = 16, minimum = 48)
GL_MAX_COMBINED_UNIFORM_BLOCKS (real = 24, minimum = 36)
GL_MAX_FRAGMENT_INPUT_COMPONENTS (size = 8, minimum = 128)
The application folder: C:\Program Files\Adobe\Adobe Lightroom
Library path: C:\Users\Craig Mullenbach\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings folder: C:\Users\Craig Mullenbach\AppData\Roaming\Adobe\Lightroom
Plugins installed:
(1) Behance
(2) substantive canon Plugin
(3) Facebook
(4) Flickr
(5) HDR Efex Pro 2
(6) home Plugin Leica
(7) attachment Plugin Nikon
Config.LUA flags: None
Update Kit: Adobe Camera Raw to Lightroom 6.0 9.0 (build 1014445)
Update Toolkit: book Module 6.0 (build 1014445)
Update Kit: develop Module 6.0 (build 1014445)
Toolbox update: Import Module 6.0 (build 1014445)
Updated Toolkit: library Module 6.0 (build 1014445)
Update Kit: Card Module 6.0 (build 1014445)
Update Toolkit: monitor Module 6.0 (build 1014445)
Update Toolkit: print Module 6.0 (build 1014445)
Update Toolkit: Slideshow Module 6.0 (build 1014445)
Toolbox update: Module Web 6.0 (build 1014445)
Update Kit: com.adobe.ag.AgNetClient 6.0 (build 1014445)
Update Kit: com.adobe.ag.AgWFBridge 6.0 (build 1014445)
Update Kit: com.adobe.ag.Headlights 6.0 (build 1014445)
Update Kit: com.adobe.ag.LibraryToolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.MultiMonitorToolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.archiving_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.bridgetalk 6.0 (build 1014445)
Update Kit: com.adobe.ag.catalogconverters 6.0 (build 1014445)
Update Kit: com.adobe.ag.cef_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.coretech_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.curculio 6.0 (build 1014445)
Update Kit: com.adobe.ag.discburning 6.0 (build 1014445)
Update Kit: com.adobe.ag.email 6.0 (build 1014445)
Update Kit: com.adobe.ag.export 6.0 (build 1014445)
Update Kit: com.adobe.ag.ftpclient 6.0 (build 1014445)
Update Kit: com.adobe.ag.help 6.0 (build 1014445)
Update Kit: com.adobe.ag.iac 6.0 (build 1014445)
Update Kit: com.adobe.ag.imageanalysis 6.0 (build 1014445)
Update Kit: com.adobe.ag.layout_module_shared 6.0 (build 1014445)
Update Kit: com.adobe.ag.pdf_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.sdk 6.0 (build 1014445)
Update Kit: com.adobe.ag.sec 6.0 (build 1014445)
Update Kit: com.adobe.ag.socket 6.0 (build 1014445)
Update Kit: com.adobe.ag.store_provider 6.0 (build 1014445)
Update Kit: com.adobe.ag.substrate 6.0 (build 1014445)
Update Kit: com.adobe.ag.ui 6.0 (build 1014445)
Update Kit: com.adobe.ag.video_toolkit 6.0 (build 1014445)
Update Kit: com.adobe.ag.xml 6.0 (build 1014445)
Update Kit: com.adobe.wichitafoundation 6.0 (build 1014445)
Map #1: Vendor: 8086
Feature: 116
Subsystem: 50e1028
Review: 9
Video memory: 64
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: not initialized
Direct2DEnabled: false
GPUDevice: not available
OGLEnabled: true
Finally I found a thread on the Dell forums. Apparently, my Dell laptop can not display things complicated on the external monitor. Dell XPS L502X hangs when it is connected to the external monitor - general hardware - laptop - Dell Community
Tags: Photoshop Lightroom
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