M604 HP: Printer does not print on the left side of the page

I have a new HP LaserJet M604. When I print, nothing appears on the left side of the page. I put in a new cartridge, but I have the same problem. I ran a cleaning page already. I printed from the console.

Hello

Given the description of your problem, it seems that the shutter of the laser scanner could be dislodged and partially blocking the laser path.  The laser scanner is just above the toner MAF and there is a metal shutter which is supposed to rotate with the opening of the upper lid to block the laser opening.  You can try to use a mirror inspection and a flashlight to see if the shutter partially blocks the trajectory of the laser.  If the shutter is dislodged, so it can be replaced but requires the removal of the top cover and the scanner laser.

You feel comfortable, remove the lid and the laser scanner?  If so, I can send you an instruction on how to fix this.  If this isn't the case, then you need to contact HP support to send a technician.

Be that as it may, I wan to make sure that your problem is solved.  Could you email me's private?

Thank you

Dave

I work for HP

Tags: HP Printers

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