Mac OSX Photoshop elements 11 update is not installed

I downloaded Photoshop elements 11 (update) after purchase and then tried to install.

I get the page OK license agreement,

Enter the serial number - I get a green check mark.

I enter Adobe ID and password, and it is authenticated,

then the Option Page.  Product "Photoshop elements...". "is displayed with an icon and a check mark gray in the left column.

"Adobe Photoshop Elements...". "in the right column, but"All components"is grayed out and cannot be clicked.

I tried to click on the "Photoshop elements...". "but nothing happens

The install button is NOT grayed

If I click the button install, nothing happens - I hear nothing - no indication of error, nothing - it will click but nothing happens.

Is there a log somewhere who can tell me why it is not install?

BTW, it is an upgrade, but he never asks me a previous full version serial number. Maybe it's done only upon activation?

Thank you.

Jeff.

Early 2008 15 inch MacBook Pro

10.8.2 the OSX Version

2.4 GHz Intel Core 2 Duo

4 GB 667 Mhz DDR2 SDRAM

Graphics  NVIDIA GeForce 8600M GT 256 MB

70 GB of free disk space

Thanks Jeff, but it requires only the serial number current - which I know is not right.

I had to install, however, by going manually and remove all references to Adobe from my system.  The installation program does not properly handle an exception and fails.  Sorry, it's a bug.  The file in question was apparently in application support/Adobe.   In my case, I have not re - install an add-on product to make sure everything is still working.  The fact that it has installed an update without having to ask a previous serial number is more a bug - maybe the same bug not completely cleaned.   My opinion is that they need to trouble the installer or offer a cleaning product - maybe there is a vacuum cleaner, but I did know about this.  I'm marking as complete, but developers have clearly a job here.  Maybe it's not possible to handle each exception - I can accept that too.

Jeff.

Tags: Adobe

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