MacBook Pro suddenly slow

Similar Questions

• My MacBook Pro suddenly becomes very slow, accepting orders very slow how to check if the ram is working properly

  My MacBook Pro suddenly becomes very slow, accepting orders very slow how to check if the ram is working properly

  You can try this download.   Etrecheck.   https://etrecheck.com/#about

  Then publish the report as a reply in this thread.

  It will allow us to review your system without disclosing a private matter.

• My old macbook pro is slow with a lot of the beach ball. Ive checked using Etrecheck. Here is their report

  My old macbook pro is slow with a lot of the beach ball. Ive checked using Etrecheck. Here is their report if anyone can suggest my best course of action.

  EtreCheck version: 2.9.12 (265)

  Report generated 2016-06-06 13:18:02

  Download https://etrecheck.com EtreCheck

  Time 05:55

  Performance: average

  Click the [Support] links to help with non-Apple products.

  Click the [details] links for more information on this line.

  Click on the link [check files] help with unknown files.

  Problem: Beachballing

  Hardware information:

  MacBook Pro (15-inch, mid 2010)

  [Technical details] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro6, 2

  1 2.4 GHz Intel Core i5 processor: 2 strands

  4 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 2 GB DDR3 1067 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1067 MHz

  Bluetooth: Old - transfer/Airdrop2 not supported

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 779

  Information on this video:

  Intel HD Graphics

  NVIDIA GeForce GT 330M - VRAM: 256 MB

  Color LCD 1680 x 1050

  System software:

  OS X El Capitan 10.11.5 (15F34) - since startup time: less than an hour

  Disc information:

  ST9500325ASG disk0: (500,11 GB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Macintosh HD (disk 1) /: 498,88 (Go 274,92 free)

  Storage of carrots: disk0s2 499.25 GB Online

  MATSHITADVD-R UJ-898)

  USB information:

  Computer, Inc. Apple IR receiver.

  Built-in ISight from Apple Inc..

  Card reader Apple

  Apple Inc. Apple keyboard / Trackpad

  Apple Inc. BRCM2070 hub.

  Apple Inc. Bluetooth USB host controller.

  Guardian:

  Mac App Store and identified developers

  Unknown files:

  ~/Library/LaunchAgents/com.vndv.tagfolders.tagprompter.plist

  osascript/Users/Duffy/Library/Application Support / files/Tag Prompter.app/Contents/Resources/ Tag

  Scripts/TagPrompterScript.scpt

  A unknown file found. [Check files]

  Kernel extensions:

  / System/Library/Extensions

  au.com.maxon.driver.MaxonFamily [no charge] (1.0 - 2016-06-05) [Support]

  com [no charge]. Seagate.driver.PowSecDriver (4.4.10 - 2016-06-05) [Support]

  com [no charge]. ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.1 - 2016-06-05) [Support]

  com [no charge]. ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.1 - 2016-06-05) [not loaded] com.microsoft.driver.MicrosoftMouse (8.0 - 2016-06-05) [Support]

  com.option.driver.Option72 [no charge] (2.17.0 - 2016-06-05) [Support]

  com.option.driver.OptionMSD [no charge] (1.21.0 - 2016-06-05) [Support]

  com.Realtek.driver.rtl8187 [no charge] (1.4.5 - 2016-06-05) [Support]

  com.seagate.driver.PowSecDriverCore [no charge] (5.2.6 (26913) - 10.4 SDK - 2016-06-05) [[no charge] com.sierrawireless.driver.SierraDIPSupport (1.0.0.2 - 2016-06-05) [Support]]

  com.sierrawireless.driver.SierraDevSupport [no charge] (1.0.7 - 2016-06-05) [Support]

  com.sierrawireless.driver.SierraFSRSupport [no charge] (1.0.1 - 2016-06-05) [Support]

  com.sierrawireless.driver.SierraHSRSupport [no charge] (2.1.1.4 - 2016-06-05) [Support]

  com.sierrawireless.driver.SierraIPDirect [no charge] (1.1.1 - 2016-06-05) [Support]

  com.Wacom.kext.wacomtablet [no charge] (Tablet Wacom 6.3.7 - 3 - SDK 10.8 - 2016-06-05) [/System/Library/Extensions/Maxon.kext/Contents/PlugIns

  au.com.maxon.driver.MSM6280Panther [no charge] (1.0 - 2010-04-10) [Support]

  au.com.maxon.driver.MSM6280Universal [no charge] (1.0 - 2010-04-10) [Support]

  /System/Library/Extensions/MicrosoftMouse.kext/contents/plugins

  com.microsoft.driver.MicrosoftMouseBluetooth [no charge] (8.0 - 2010-07-18) [Support]

  com.microsoft.driver.MicrosoftMouseUSB [no charge] (8.0 - 2010-07-18) [Support]

  / System/Library/Extensions/Seagate storage Driver.kext/Contents/PlugIns

  com.seagate.driver.PowSecLeafDriver_10_4 [no charge] (5.2.6 (26913) - 10.4 SDK - 2014 - 10-[Support])

  com.seagate.driver.PowSecLeafDriver_10_5 [no charge] (5.2.6 (26913) - SDK 10.5 - 2014 - 10-[Support])

  com.seagate.driver.SeagateDriveIcons [no charge] (5.2.6 (26913) - 10.4 SDK - 2014-10-07) [System launch Agents:]

  [loaded] 7 tasks Apple

  [loading] 167 tasks Apple

  [operation] 64 tasks Apple

  Demons of launch system:

  [operation] com.seagate.TBDecorator.plist (2013-10-12) [Support]

  [loaded] 45 tasks Apple

  [loading] 161 tasks Apple

  [operation] 85 tasks Apple

  Launch of Agents:

  [no charge] com.adobe.AAM.Updater - 1.0.plist (2016-06-05) [Support]

  [failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-05-11) [Support]

  [operation] com.adobe.AdobeCreativeCloud.plist (2015-07-29) [Support]

  [loading] com.google.keystone.agent.plist (2016-03-11) [Support]

  com.oracle.java.Java - Updater.plist [no charge] [Support]

  [operation] com.wacom.wacomtablet.plist (2013-10-12) [Support]

  Launch the demons:

  [loading] com.adobe.ARMDC.Communicator.plist (2016-05-11) [Support]

  [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-11) [Support]

  [operation] com.adobe.adobeupdatedaemon.plist (2015-09-25) [Support]

  [loading] com.adobe.agsservice.plist (2015-09-25) [Support]

  [loading] com.adobe.fpsaud.plist (2016-05-10) [Support]

  [loading] com.adobe.versioncueCS3.plist (2014-02-25) [Support]

  [loading] com.google.keystone.daemon.plist (2016-03-11) [Support]

  [loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

  com.oracle.java.Helper - Tool.plist [no charge] [Support]

  [loading] com.sierrawireless.SWoCTool.plist (2011-11-04) [Support]

  [loading] jp.co.canon.MasterInstaller.plist (2015-05-08) [Support]

  User Agents to launch:

  [loading] com.adobe.AAM.Updater - 1.0.plist (2015-06-16) [Support]

  [loading] com.adobe.ARM. [...]. plist (2009-11-30) [Support]

  [failure] com.adobe.ARM. [...]. plist (2011-07-29) [Support]

  [loading] com.divx.agent.postinstall.plist (2012-07-13) [Support]

  [loading] com.vndv.tagfolders.tagprompter.plist (2010-07-10) [Support]

  jp.co.canon.Inkjet_Extended_Survey_Agent.plist [no charge] (2015-05-08) [Support]

  User Login items:

  MicrosoftMouseHelper Application (/ library/PreferencePanes/Microsoft Mouse.prefPane/Contents/)

  Resources/MicrosoftMouseHelper.app)

  AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat 8 Professional / Adobe Professional.app/Contents/Support/AdobeResourceSynchronizer.app)

  Dropbox application (/ Applications/Dropbox.app)

  Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat DC/Adobe Acrobat.Contents/Helpers/AdobeResourceSynchronizer.app)

  CNQL1208_ButtonManager Application hidden (/Library/CFMSupport/CNQL1208_ButtonManager.Other Apps):

  [operation] com.adobe.acc.AdobeDesktopService.123232.836E8B5D-E858-42E5-8697-D6A881EA5C22

  [ongoing] com.Adobe.accmac.95392

  [ongoing] com.etresoft.EtreCheck.181152

  [ongoing] com.getdropbox.dropbox.147872

  [ongoing] com.Intego.virusbarrierexpress.agent

  [ongoing] com.Microsoft.microsoftmousehelper.124512

  [ongoing] com.wacom.TabletDriver.144032

  [ongoing] com.wacom.WacomTouchDriver.124192

  [ongoing] jp.co.canon.scanner.CNQL2410_ButtonManager.121312

  [loading] 417 tasks Apple

  [operation] 170 tasks Apple

  Internet Plug-ins:

  AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-11) [Support]

  Flash Player: 21.0.0.242 - SDK 10.6 (2016-06-05) [Support]

  EPPEX plugin: 10.0 (17-09-2014) [Support]

  AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-11) [Support]

  iPhotoPhotocast: 7.0 (2010-05-11)

  QuickTime Plugin: 7.7.3 (2016-06-05)

  FlashPlayer - 10.6: 21.0.0.242 - SDK 10.6 (2016-06-05) [Support]

  NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]

  AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2015-09-25) [Support]

  GarminGpsControl: output 2.9.3.0 (2010-10-29) [Support]

  DivXBrowserPlugin: 2.2 (2012-06-07) [Support]

  OVSHelper: 1.1 (2012-06-07) [Support]

  Silverlight: 4.0.60531.0 (2011-10-30) [Support]

  Web of Google Earth plugin: 5.1 (2009-11-12) [Support]

  Default browser: 601 - SDK 10.11 (2016-06-05)

  Flip4Mac WMV Plugin: 2.4.4.2 (2012-07-13) [Support]

  SharePointBrowserPlugin: 14.5.6 - SDK 10.6 (2015-10-10) [Support]

  WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (2013-10-12) [Support]

  NP_2020Player_WEB: 5.0.7.0 (2011-04-03) [Support]

  WacomNetscape: 2.1.0 - 1 - SDK 10.8 (2013-11-22) [Support]

  The internet user Plug-ins:

  Unity Web Player: UnityPlayer version 2.6.1f3 (2014-03-15) [Support]

  RealPlayer Plugin: unknown

  Unity Player: UnityPlayer version 1.6.0 (2007-02-11) [Support]

  Safari extensions:

  1 - ClickWeather - TWCi - http://www.weather.com/ (2012-06-03)

  Better Facebook - Matt Kruse - http://BetterFacebook.net (2012-06-03)

  PIN button - Pinterest, Inc. - http://www.pinterest.com/ (2015-07-06)

  SlickSavings - tap, Inc. (2015-04-09)

  DivX Plus Web Player HTML5 < video > - © 2000-2011 DivX, LLC. - http://divx.com (2012-07-13)

  CLEA. Nr Videos - Internet Cleaner A - http://clea.nr/ (2015-09-25)

  Translate - SideTree.com - Mac Apps and the Web - http://SideTree.com/extensions.html#Translate

  (2014-07-21)

  AdBlock - Michael Gundlach - https://getadblock.com (2015-09-15)

  3rd party preference panes:

  Adobe Version Cue CS3 (2014-02-25) [Support]

  RCDefaultApp (2006-11-27)

  DivX (2012-06-07) [Support]

  Flash Player (2016-05-10) [Support]

  Flip4Mac WMV (2012-05-16) [Support]

  Microsoft mouse (2011-07-30) [Support]

  Seagate for Mac OSX dashboard (2014-09-12) [Support]

  Time Machine:

  Skip system files: No.

  Mobile backups: OFF

  Automatic backup: YES

  Volumes to back up:

  Macintosh HD: Disc size: 498,88 GB disc used: 223,95 GB

  Destinations:

  Duffy photos & website [Local]

  Total size: TB 3.00

  Total number of backups: 32

  An older backup: 10/10/2014, 19:02

  Last backup: 25/01/2016, 20:57

  Size of backup drive: Excellent

  Size of backup 3.00 TB > (disk size 498,88 GB X 3)

  Portable Duffy - drive FreeAgent GoFlex [Local]

  Total size: 999,86 GB

  Total number of backups: 21

  An older backup: 10/08/2014, 16:00

  Last backup: 07 11, 2015, 12:47 AM

  Size of backup drive: adequate

  Backup size 999,86 GB > (disc 223,95 GB X 3)

  Duffys MacBook Pro backup two [Local]

  Total size: 1.00 TB

  Total number of backups: 2

  An older backup: 10/10/2014, 01:10

  Last backup: 02 19, 2015, 16:59

  Size of backup drive: adequate

  Backup size 1.00 TB > (disc 223,95 GB X 3)

  Top of page process of CPU:

  36% mdworker (3)

  4% WindowServer

  4% kernel_task

  0% adobe CEF Helper (3)

  0% fontd

  Top of the process of memory:

  Kernel_task 484 MB

  Dropbox 143 MB

  139 MB Adobe CEF Helper (3)

  Pier 90 MB

  90 MB WindowServer

  Virtual memory information:

  718 MB of free RAM

  3.30 GB used RAM (1.39 GB being cached)

  Used Swap 0 B

  Diagnostic information:

  6 June 2016, 13:07:18 test - passed

  June 6, 2016, 10:58:42 ~/Library/Logs/DiagnosticReports/

  storedownloadd_2016-06-06-105842_ .crash [deleted]

  /System/Library/PrivateFrameworks/CommerceKit.Framework/versions/A/resources/Sto redownloadd

  June 5, 2016, 23:00:46 / Library/Logs/DiagnosticReports /.

  WacomTabletDriver_2016-06-05-230046_ .crash [deleted]

  / Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

  June 5, 2016, 22:38:17 / Library/Logs/DiagnosticReports /.

  AdobeCrashDaemon_2016-06-05-223817_ .crash [deleted]

  / Applications/utilities/Adobe Creative Cloud / * / Core Sync.app/Contents/Frameworks/

  AdobeCrashReporter.framework/Versions/A/AdobeCrashDaemon.app/Contents/MacOS/

  AdobeCrashDaemon

  June 5, 2016, 19:45:43 ~/Library/Logs/DiagnosticReports/

  EtreCheck_2016-06-05-194543_ .crash [deleted]

  /Users/user/downloads/EtreCheck.app/Contents/MacOS/EtreCheck

  Delete

  Intego antivirus.

  Mouse Microsoft (not responsible in any case)

  All extensions/plugins that you do not use.

  Restart Etrecheck.

• my macbook pro is slow recently

  my macbook pro is slow recently. It is not very slow, but it turns out sometimes.

  Here is my (slow) EtreCheck data:

  EtreCheck version: 2.9.7 (257)

  Report generated 2016-02-27 19:05:27

  Download EtreCheck from http://etrecheck.com

  Time 03:36

  Performance: good

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Click on the link [check files] help with unknown files.

  Problem: Computer is too slow

  Description:

  my macbook is slow recently.

  Hardware Information: ⓘ

  MacBook Pro (13-inch, mid-2012)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro9, 2

  1 2.9 GHz Intel Core i7 CPU: 2 strands

  8 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 4 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 670

  Video information: ⓘ

  Graphics Intel HD 4000

  Color LCD 1280 x 800

  Software: ⓘ

  OS X El Capitan 10.11.3 (15 d 21) - since startup time: less than an hour

  Disc information: ⓘ

  ST1000LM024 disk HARD APPLE disk0: (1 TB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Zovies (disk0s4) / Volumes/Zovies: 333,21 (Go 325,69 free)

  Macintosh HD (disk 1) /: 665,63 go-go (441,59 free)

  Storage of carrots: disk0s2 666.00 GB Online

  MATSHITADVD-R UJ - 8À8)

  USB information: ⓘ

  Apple Inc. FaceTime HD camera (built-in)

  Apple Inc. Apple keyboard / Trackpad

  Computer, Inc. Apple IR receiver.

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Guardian: ⓘ

  Mac App Store and identified developers

  Unknown files: ⓘ

  /Library/LaunchDaemons/com.iOSinstaller.UPDD.plist

  A unknown file found. [Check files]

  Launch system officers: ⓘ

  [loaded] 6 tasks Apple

  [loading] 156 tasks Apple

  [operation] 74 tasks Apple

  Launch system demons: ⓘ

  [loaded] 46 tasks Apple

  [loading] 157 tasks Apple

  [operation] 85 tasks Apple

  Launch officers: ⓘ

  [failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-01-30) [Support]

  [loading] com.google.keystone.agent.plist (2014-10-09) [Support]

  [loading] com.oracle.java.Java - Updater.plist (2013-07-29) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.ARMDC.Communicator.plist (2016-01-30) [Support]

  [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-01-30) [Support]

  [loading] com.adobe.fpsaud.plist (2016-01-29) [Support]

  com.iOSinstaller.updd.plist [no charge] (2016-01-14) [Support]

  [loading] com.microsoft.office.licensing.helper.plist (2013-09-13) [Support]

  [loading] com.oracle.java.Helper - Tool.plist (2013-07-29) [Support]

  User launch officers: ⓘ

  [failure] com.adobe.ARM. [...]. plist (2013-09-28) [Support]

  [failure] com.facebook.videochat. [entrenched passage] .plist (2014-08-09) [Support]

  [operation] com.spotify.webhelper.plist (2016-02-27) [Support]

  Items in user login: ⓘ

  RealPlayer Cloud UNKNOWN (missing value)

  Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

  Deezer app (/ Applications/Deezer.app)

  Other applications: ⓘ

  [ongoing] com.deezer.Deezer.19232

  [ongoing] com.iOSinstaller.updd

  [loading] 394 tasks Apple

  [operation] 179 tasks Apple

  Plug-ins Internet: ⓘ

  FlashPlayer - 10.6: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

  QuickTime Plugin: 7.7.3 (2016-01-30)

  AdobePDFViewerNPAPI: 15.010.20059 - SDK 10.8 (2016-02-20) [Support]

  AdobePDFViewer: 15.010.20059 - SDK 10.8 (2016-02-20) [Support]

  Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-10) [Support]

  Default browser: 601 - SDK 10.11 (2016-01-30)

  o1dbrowserplugin: 5.38.6.0 - 10.8 SDK (2015-01-19) [Support]

  SharePointBrowserPlugin: 14.4.1 - SDK 10.6 (2014-04-16) [Support]

  googletalkbrowserplugin: 5.38.6.0 - 10.8 SDK (2014-10-28) [Support]

  Silverlight: 5.1.20513.0 - SDK 10.6 (2015-01-18) [Support]

  JavaAppletPlugin: Java 8 update 71 build 15 (2016-01-22) , check the version

  User Plug-ins internet: ⓘ

  RealPlayer Plugin: Unknown (2013-07-21) [Support]

  Safari extensions: ⓘ

  scroblr (2015-10-04)

  PIN button (2015-11-29)

  3rd party preference panes: ⓘ

  Flash Player (2016-01-29) [Support]

  Java (2016-01-22) [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  com.apple.WebKit.WebContent (4) 2%

  1% kernel_task

  1% AppleSpell

  0% safari

  0% WindowServer

  Top of page process of memory: ⓘ

  669 MB kernel_task

  532 MB com.apple.WebKit.WebContent (4)

  Safari 401 MB

  213 MB mds_stores

  Mdworker (11) 156 MB

  Virtual memory information: ⓘ

  3.03 GB of free RAM

  4.97 GB used RAM (2.32 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  February 27, 2016, 18:54:35 ~ / Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-02-27-185435_ [redacted] .crash

  System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

  February 27, 2016, 18:46:54 /Library/Logs/DiagnosticReports/Deezer_2016-02-27-184654_[redacted].cpu_resourc e.diag [details]

  /Applications/Deezer.app/Contents/MacOS/Deezer

  27 February 2016, 18:42:20 self-test - spent

  February 27, 2016, 16:03 /Library/Logs/DiagnosticReports/Tweetbot_2016-02-27-160300_[redacted].hang

  /Applications/Tweetbot.app/Contents/MacOS/Tweetbot

  When you see a beachball cursor or the slowness is particularly bad, note the exact time: hour, minute, second.

  These must be run as administrator. If you have only one user account, you are the administrator.

  Run the Console application in one of the following ways:

  ☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).

  ☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.

  ☞ Open LaunchPad and start typing the name.

  The title of the Console window should be all Messages. If it isn't, select

  SYSTEM LOG QUERIES ▹ all Messages

  in the list of logs on the left. If you don't see this list, select

  List of newspapers seen ▹ display

  in the menu at the top of the screen bar.

  Each message in the journal begins with the date and time when it was entered. Highlight date back to the time you noted above.

  Select the messages entered since then until the end of the episode, or until they begin to repeat, whichever comes first.

  Copy messages to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.

  The journal contains a large amount of information, almost all this is useless to solve any particular problem. When you post a journal excerpt, be selective. A few dozen lines are almost always more than enough.

  Please don't dump blindly thousands of lines in the journal in this discussion.

  Please do not post screenshots of log messages - text poster.

  Some private information, such as your name, may appear in the log. Anonymize before posting.

  When you post the journal excerpt, an error message may appear on the web page: "you include content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.

  If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.

• My MacBook Pro suddenly crashed. I lost all the programs, including InDesign CS6 I use the most. I installed a new hard disk, can't find my license number. How can I install CC? Adobe does not accept my address, no credit card no etc.

  My MacBook Pro suddenly crashed. I lost all the programs, including InDesign CS6 I use the most. I installed a new hard disk, can't find my license number. How can I install CC? Adobe does not accept my address, no credit card no etc.

  Find your http://helpx.adobe.com/x-productkb/global/find-serial-number.html serial No.

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

• MacBook Pro very slow / EtreCheck report available

  Hello!

  For awhile, my Mac is really slow. It takes about 2 minutes to start, apps are returned for e period very extended before the launching and execution is really slow at all. I reinstalled the OS El Capitan several times, but it's not help. The SMC thing has also been reset. So today, I found this app that checks to see what is happening to your Mac and reports that information but I don't understand anything except that the performance is poor.

  Here's the report:

  EtreCheck version: 3.0.3 (307)

  Report generated 2016-09-02 11:52:18

  Download EtreCheck from https://etrecheck.com

  Duration 14:58

  Performance: Poor

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Computer is too slow

  Hardware Information: ⓘ

  MacBook Pro (13-inch, mid-2012)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro9, 2

  1 2.9 GHz Intel Core i7 CPU: 2 strands

  8 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 4 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 154

  Video information: ⓘ

  Graphics Intel HD 4000

  Color LCD 1280 x 800

  Software: ⓘ

  OS X El Capitan 10.11.6 15G (31) - since startup time: less than an hour

  Disc information: ⓘ

  APPLE HDD HTS547575A9E384 Disk0: (750,16 GB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  Macintosh HD (disk 1) /: 748,93 go-go (519,29 free)

  Encrypted AES - XTS unlocked

  Storage of carrots: disk0s2 749.30 GB Online

  HL-DT-ST DVD - RW GS31N)

  USB information: ⓘ

  Apple Inc. FaceTime HD camera (built-in)

  Apple Inc. Apple keyboard / Trackpad

  Computer, Inc. Apple IR receiver.

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Configuration files: ⓘ

  / etc/hosts - number: 2

  Guardian: ⓘ

  Mac App Store and identified developers

  Launch system officers: ⓘ

  [no charge] 7 tasks Apple

  Apple 151 [loading] tasks

  Apple 80 [performance] tasks

  Launch system demons: ⓘ

  [no charge] 47 Apple jobs

  [loading] 159 jobs Apple

  Apple 85 [performance] tasks

  Launch officers: ⓘ

  [loaded] com.adobe.AAM.Updater - 1.0.plist (2016-06-02) [Support]

  com.Amazon.sendtokindle.Launcher.plist [running] (2015-11-14) [Support]

  [loading] com.oracle.java.Java - Updater.plist (05 / 05/2016) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.SwitchBoard.plist (2016-06-02) [Support]

  com.Adobe.agsservice.plist [running] (2016-08-14) [Support]

  [loading] com.oracle.java.Helper - Tool.plist (05 / 05/2016) [Support]

  [loading] com.tunnelbear.mac.tbeard.plist (2016-03-13) [Support]

  User launch officers: ⓘ

  [loading] com.adobe.AAM.Updater - 1.0.plist (2016-06-02) [Support]

  [loading] com.bittorrent.uTorrent.plist (2016-04-03)

  [loading] com.google.keystone.agent.plist (2016-07-12) [Support]

  com.spotify.webhelper.plist [running] (2016-09-02) [Support]

  Items in user login: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  Backup Photos from Google application (/ Applications/Google Photos Backup.app)

  Plug-ins Internet: ⓘ

  Default browser: 601 - SDK 10.11 (2016-07-27)

  QuickTime Plugin: 7.7.3 (2016-07-27)

  JavaAppletPlugin: Java 8 update 101 build 13 (2016-07-29) check the version of

  Safari extensions: ⓘ

  Adblock more - Eyeo GmbH - https://adblockplus.org/ (2016-07-21)

  3rd party preference panes: ⓘ

  Java (2016-07-29) [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  7% com.apple.WebKit.WebContent (21)

  5% WindowServer

  4% kernel_task

  Backup of Photos Google 1%

  1% com.apple.WebKit.Networking

  Top of page process of memory: ⓘ

  4.35 GB com.apple.WebKit.WebContent (21)

  611 MB kernel_task

  Mdworker (20) 311 MB

  Safari of 254 MB

  System_profiler 172 MB

  Virtual memory information: ⓘ

  51 MB free RAM

  used 7.95 GB RAM (1.22 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  Sep 2, 2016, 11:21:47 test - passed

  I would be so happy if someone can help me solve this mess.

  Rid the MBP of the torrent application.  It has an excellent vehicle to introduce malicious software on a Mac.

  Start the recovery partition and select in menu 4 disk utility.  Run disk utility > first aid > repair.

  Ciao.

• 2011 Macbook pro running slow and beach balling

  My Early 2011 Macbook pro worked extremely slow for a few months.  He is lagging in the start-up and opening of all applications.  It also happened to coincide with my Wifi, refusing to recognize my Macbook, he repeated that a device was already on the network with the same IP address. I tried reseting the IP address several times.  But since he has never done this on other networks I received a new router this week and have not had a problem until now.

  The biggest problem is the race slow, hot and delay.  I have 8 GB of RAM and a 1 TB hard drive. I'm running OS X 10.11.5. Any suggestion or help is greatly appreciated!

  Model name: MacBook Pro

  Model identifier: MacBookPro8, 1

  Processor name: Intel Core i5

  Processor speed: 2.3 GHz

  Number of processors: 1

  Total number of cores: 2

  (By heart) L2 Cache: 256 KB

  L3 Cache: 3 MB

  Memory: 8 GB

  Try and reset your SMC

  Reset the management system (SCM) controller on your Mac - Apple Support

  Hope this helps, good luck to you.

• Power button on my MacBook Pro is slow.

  The power button on my MacBook Pro seems to be failing.  The last time I got to turn on the machine, that it does not seem to start.  I had to press several times to get any action.  Is it a hardware fault?  Or could there be another reason why the machine is slow to start?  It's a MacBook Pro 15 inch Mid-2009 running on OS X El Capitan, 10.11.3.  2.8 GHz clocked.   Supplied with 8 GB of memory.  Thanks for any help.

  Make an appointment at the Genius Bar in Apple for the service. If you need a Apple Store - find a store - Apple.

• my Macbook Pro Very Slow error loading, error, Trackpad trolling Kernel_task bar

  HY sorry my bad English...

  I searched google but couldn't find a solution... I use macbook pro 2011 13 inch 2, 4 GHz core i5 standard end

  Why my macbook pro late the trackpad, kernel task error and loading very slow bar sttartup, but this problem is not in safe mode, with all the normal safe mode

  measures have I made:

  -change the hard drive

  -change the disk sata hard

  -battery change

  -change the trackpad and trackpad cable

  -change the OS 10.6, 10.7 10.10, 10.11

  -change model point via

  and unresolved problen my macbook very very slow loading bar (it also occurred when I first started by flashdisk and in Setup mode in ulities OSX as a kernel error task late trackpad) sometimes the trunk sometimes will not start and if I change the SID model that works, but when booting from flash for a long time

  is there a solution that is more useful? very confused i

  0o0o

  If it doesn't happen in Mode safe, there is probably a software problem. Can you post an Etrecheck report? http://etrecheck.com/

• MacBook Pro running slow even after upgrade

  I have a MacBook Pro 13 inch model mid 2012, which had 4 GB of RAM, 500 GB hard drive, processor i5 2.5 Ghz, Intel HD Graphics 4000 1536 MB and running on OSX El Capitan version 10.11.5. I upgraded my RAM from 4 GB to 8 GB, still my Mac is slow. Apps for open at the usual time, he used to take when I had 4 GB of RAM. I bought the RAM correct as required by the specification of the laptop from the apple Web site. I tried all possible measures to increase my speed of laptop by Google but there was a lot of difference.  Help, please!

  There are 2 things you can try to improve the speed of your MacBook Pro.

  1 backup all your data, then on boot hold down CMD + R, then open disk utility and format your hard drive. You go to install a new copy of Mac OS x.

  2. follow the same steps as above but swap your hard drive outside with a SSD before doing the CMD + R reset tactical.

  MAKE SURE THAT YOU BACK UP YOUR DATA FIRST

  I have the same machine and had the same problem, my MacBook Pro is faster than ever.

• WiFi on MacBook Pro being slow, but other thin devices

  II had my MacBook Pro since December 2014 and in recent days that the wifi was very slow to the point, it is now unusable. My phone and other housemates seem to say that their devices work correctly. Can someone help me fix my wifi?

  When it is slow, press in and hold the Option key and then click the wifi icon in the menu bar. Post a screenshot of the window that opens

  This is the Office Mac Pro forum. I asked that your post be moved to the MacBook Pro laptop forum.

• Mid 2009 macbook pro running slow with el capitan

  Hello all

  I have a mid of 2009 MBP and since the installation of El Capitan is ridiculously slow.

  I made a report of Etrecheck and the results are below.

  Any help is appreciated:

  treCheck version: 2.9.12 (265)

  Report generated 2016-05-04 14:03:59

  Download EtreCheck from https://etrecheck.com

  Time 06:46

  Performance: Below average

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Computer is too slow

  Hardware Information: ⓘ

  MacBook Pro (13-inch, mid 2009)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro5, 5

  1 2.26 GHz Intel Core 2 Duo CPU: 2 strands

  8 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 4 GB DDR3 1067 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1067 MHz

  Bluetooth: Old - transfer/Airdrop2 not supported

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 841

  Video information: ⓘ

  NVIDIA GeForce 9400M - VRAM: 256 MB

  Color LCD 1280 x 800

  Software: ⓘ

  OS X El Capitan 10.11.4 (15E65) - since the starting time: 3 hours

  Disc information: ⓘ

  Hitachi HTS545016B9SA02 disk0: (160,04 GB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Macintosh HD (disk0s2) /: 159,18 GB (64,76 GB free)

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  MATSHITADVD-R UJ-868)

  USB information: ⓘ

  Apple Inc. Apple keyboard / Trackpad

  Computer, Inc. Apple IR receiver.

  Apple Inc. BRCM2046 hub.

  Apple Inc. Bluetooth USB host controller.

  Built-in ISight from Apple Inc..

  Card reader Apple

  Guardian: ⓘ

  Mac App Store and identified developers

  Launch system officers: ⓘ

  [loaded] 8 tasks Apple

  [loading] 150 tasks Apple

  [operation] 80 tasks Apple

  Launch system demons: ⓘ

  [loaded] 44 tasks Apple

  [loading] 151 tasks Apple

  [operation] 94 tasks Apple

  Launch officers: ⓘ

  [no charge] com.adobe.AAM.Updater - 1.0.plist (2016-01-14) [Support]

  [failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2015-10-17) [Support]

  [loading] com.adobe.CS5ServiceManager.plist (2010-07-21) [Support]

  [operation] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]

  [loading] com.epson.esua.launcher.plist (2015-06-29) [Support]

  [operation] com.epson.eventmanager.agent.plist (2014-09-21) [Support]

  [operation] com.mcafee.menulet.plist (2015-09-13) [Support]

  [operation] com.mcafee.reporter.plist (2015-09-13) [Support]

  [loading] com.oracle.java.Java - Updater.plist (04 / 04/2013) [Support]

  [failure] com.trusteer.rapport.rapportd.plist (2016-03-19) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.ARMDC.Communicator.plist (2015-10-17) [Support]

  [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-17) [Support]

  [loading] com.adobe.SwitchBoard.plist (2010-07-21) [Support]

  [loading] com.adobe.agsservice.plist (2016-01-14) [Support]

  [loading] com.adobe.fpsaud.plist (2016-04-16) [Support]

  com.Apple.aelwriter.plist [loading]

  [loading] com.macpaw.CleanMyMac3.Agent.plist (2016-04-01) [Support]

  com.mcafee.ssm.ScanFactory.plist [no charge] (2015-09-09) [Support]

  com.mcafee.ssm.ScanManager.plist [no charge] (2015-09-09) [Support]

  [operation] com.mcafee.virusscan.fmpd.plist (2015-09-13) [Support]

  [loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

  [loading] com.oracle.java.Helper - Tool.plist (04 / 04/2013) [Support]

  [operation] com.trusteer.rooks.rooksd.plist (2016-03-19) [Support]

  User launch officers: ⓘ

  [loading] com.adobe.AAM.Updater - 1.0.plist (2013-11-07) [Support]

  [loading] com.adobe.ARM. [...]. plist (2010-07-24) [Support]

  [loading] com.google.keystone.agent.plist (2016-03-03) [Support]

  [loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-05-03) [Support]

  Items in user login: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  CleanMyMac 3 Menu Application (/ Applications/CleanMyMac 3-2.app/Contents/MacOS/CleanMyMac 3 Menu.app)

  ConnectService Application (/ Library/Application Support/ArcSoft/Connect Service/ConnectService.app)

  Other applications: ⓘ

  [ongoing] com.arcsoft.Daemon.84512

  [ongoing] com.macpaw.CleanMyMac3.Menu.48032

  [ongoing] com.mcafee.ssm.ScanManager

  [ongoing] com.mcafee.virusscan.ssm.ScanFactory

  com.microsoft.Word.61472 [loading]

  [loading] 401 tasks Apple

  [operation] 206 tasks Apple

  Plug-ins Internet: ⓘ

  Unity Web Player: UnityPlayer version 2.6.1f3 (2014-10-11) [Support]

  Default browser: 601 - SDK 10.11 (2016-04-01)

  DFusionWebPlugin: Unknown - 10.4 SDK (2011-11-24) [Support]

  OfficeLiveBrowserPlugin: 12.3.2 (2012-01-08) [Support]

  AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-01-14) [Support]

  FlashPlayer - 10.6: 21.0.0.226 - SDK 10.6 (2016-05-03) [Support]

  AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

  DivXBrowserPlugin: 2.0 (2009-11-16) [Support]

  QuickTime Plugin: 7.7.3 (2016-03-24)

  Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-03) [Support]

  iPhotoPhotocast: 7.0 (2010-04-12)

  DFusionWebPluginS64: Unknown - SDK 10.6 (2011-11-24), [Support]

  AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

  SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-04-22) [Support]

  Silverlight: 5.0.61118.0 - SDK 10.6 (2015-08-12) [Support]

  SiteAdvisor: 2.0 - 10.1 SDK (2015-03-30) [Support]

  JavaAppletPlugin: Java 8 update 91 build 14 (2016-05-03) check the version of

  Safari extensions: ⓘ

  SiteAdvisor - McAfee - http://www.siteadvisor.com (2015-11-05)

  3rd party preference panes: ⓘ

  RCDefaultApp (2015-08-12)

  DivX (2009-11-16) [Support]

  Flash Player (2016-04-16) [Support]

  Java (2016-05-03) [Support]

  Perian (2011-07-23) [Support]

  Trusteer Endpoint Protection (2016-05-03) [Support]

  Time Machine: ⓘ

  Skip system files: No.

  Mobile backups: WE

  Automatic backup: YES

  Volumes to back up:

  Macintosh HD: Disc size: 159,18 GB disc used: 94,42 GB

  Destinations:

  DAN & LOU [Local]

  Total size: 999,83 GB

  Total number of backups: 1

  An older backup: 06 02, 2015, 18:40

  Last backup: 06 02, 2015, 18:40

  Size of backup drive: Excellent

  Backup size 999,83 GB > (disk size 159,18 GB X 3)

  Top of page process CPU: ⓘ

  8% SDM

  3% mdworker (9)

  mds_stores 2%

  1% hiutil

  1% kernel_task

  Top of page process of memory: ⓘ

  795 MB com.apple.WebKit.WebContent (5)

  752 MB kernel_task

  Softwareupdated 426 MB

  VShieldScanner (4) 172 MB

  Mail 123 MB

  Virtual memory information: ⓘ

  2.99 GB of free RAM

  5.26 used GB RAM (1.23 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  May 4, 2016, 10:25:54 self-test - spent

  May 4, 2016, 10:22:23 AM/Library/Logs/DiagnosticReports/install download of Mercedes-Benz Manager_2016-05-04-102223_ [redacted] .hang

  / Volumes / * / install download Mercedes-Benz Mercedes-Benz Manager.app/Contents/MacOS/Install Download Manager

  May 3, 2016, 19:32:52 [redacted] ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-03-193252_ .crash

  System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

  1. Uninstall McAfee.  There is no virus circulating currently which can do damage to OS X, so this time programs, the antivirus are not necessary.  The majority of them, what I and other contributors here have seen, adversely affects the performance of any system they are installed on.  In addition, they protect you from what Mac users really need to worry, which is malware and adware.  Malware and adware programs are installed by you, unlike viruses, who settle.  The most common way in this case is when you download something via torrent or a comprehensive download site, as many times these installers are provided with the malware and adware.  When you install one, install you this.
  2. Uninstall CleanMyMac 3.  Mac don't need any program that claims it will be driven, clean, optimize, refresh, or organize your computer.  Programs like CMM are called scamware for a reason.
  3. Uninstall Trusteer.  See #1 why.  If an antivirus program on a Mac is bad, more than one is even worse.

• Mid-2013 13 "Macbook Pro unusable slow, beachballing"

  I would appreciate if anyone could help out... my mid-2013 13 "Macbook Pro became unusable. It is slow to start, slow down open apps, slow to react and the spinning beachball at any time, there is an action of the user.

  I can't attach the degradation to something specific, that I expanded my RAM several months to 16 GB, with no observable effect. Disk utility reports no problem and Apple diagnostics at startup fail to finish, I tried the basic and extended versions and they crash after about 90% completed, I can with the power button.

  I ran be-Check:

  EtreCheck version: 2.9.3 (253)

  Report generated 2016-02-10 23:55:16

  Download http://etrecheck.com EtreCheck

  Duration 91:33

  Performance: poor

  Could not complete the following internal tasks:

  / usr/sbin/system_profiler - xml SPHardwareDataType

  / usr/sbin/system_profiler - xml SPSoftwareDataType

  / usr/sbin/system_profiler - xml SPLogsDataType

  / usr/sbin/system_profiler - xml SPApplicationsDataType

  / usr/sbin/system_profiler - xml SPDisplaysDataType

  / usr/sbin/system_profiler - xml SPUSBDataType

  / usr/sbin/system_profiler - xml SPThunderboltDataType

  / usr/sbin/system_profiler - xml SPExtensionsDataType

  / usr/System/Library/Extensions iname - *.kext

  / usr/Library/Application Support iname - *.kext

  / usr/bin/osascript tell application "system events" e to get the properties of each connection element

  Problem: Beachballing

  Description:

  too slooooow

  Disc information:

  ST500LM012 disk HARD APPLE disk0: (500,11 GB) (rotation)

  EFI (disk0s1) : 210 MB

  Macintosh HD (disk0s2) /: 499,25 go-go (155,55 free)

  HD (disk0s3) [recovery] recovery: 650 MB

  MATSHITADVD-R UJ - 8À8)

  Unknown files:

  / Library/LaunchDaemons/com. Eltima.ElmediaPlayer.daemon.plist

  / Library/LaunchDaemons/com. Nextel.DHCP.plist

  ~/Library/LaunchAgents/com. Nokia.NokiaSoftwareUpdaterAgent.plist

  3 unknown files found. [Check files]

  Kernel extensions:

  / Library/Extensions

  [loading] com.sophos.kext.sav (9.4.50 - 10.9 SDK) [Support]

  [loading] com.sophos.nke.swi (9.4.50 - 10.9 SDK) [Support]

  Startup items:

  ChmodBPF: Path: / Library/StartupItems/ChmodBPF

  HWNetMgr: Path: / Library/StartupItems/HWNetMgr

  Startup items are obsolete in OS X Yosemite

  Launch system officers:

  [failure] com.apple.SafariCloudHistoryPushAgent.plist [details]

  [failure] com.apple.cloudphotosd.plist [details]

  [failure] com.apple.security.keychain - circle - notification.plist

  [loading] 160 tasks Apple

  [operation] 73 tasks Apple

  Demons of launch system:

  com.Apple.csrutil.report.plist [failure]

  [loading] 196 tasks Apple

  [operation] 91 tasks Apple

  Launch of Agents:

  [loading] com.adobe.AAM.Updater - 1.0.plist [Support]

  com.DivX.DMS.agent.plist [loading] [Support]

  com.DivX.update.agent.plist [loading] [Support]

  com.Google.keystone.agent.plist [loading] [Support]

  [loading] com.oracle.java.Java - Updater.plist [Support]

  [ongoing] com.Sophos.uiserver.plist [Support]

  Launch the demons:

  [loading] com.adobe.SC.FPFeedbackService - 1.0.plist [Support]

  com.Adobe.fpsaud.plist [failure] [Support]

  [ongoing] com.eltima.ElmediaPlayer.daemon.plist [Support]

  com.Google.keystone.daemon.plist [loading] [Support]

  com.Nextel.DHCP.plist [loading] [Support]

  [loading] com.oracle.java.Helper - Tool.plist [Support]

  com.oracle.java.JavaUpdateHelper.plist [loading] [Support]

  [ongoing] com.Sophos.common.ServiceManager.plist [Support]

  User Agents to launch:

  com [loading]. BlueStacks.AppPlayer.LogRotator.plist [Support]

  com [loading]. BlueStacks.AppPlayer.Service.plist [Support]

  com [loading]. BlueStacks.AppPlayer.UninstallAgent.plist [Support]

  com [loading]. BlueStacks.AppPlayer.UpdaterAgent.plist [Support]

  [failure] com.apple.SafariBookmarksSyncer.plist [details]

  com.citrixonline.GoToMeeting.G2MUpdate.plist [loading] [Support]

  [failure] com.facebook.videochat. .plist [deleted item] [Support]

  com.nokia.NokiaSoftwareUpdaterAgent.plist [loading] [Support]

  User Login items:

  None

  Other applications:

  com [running]. BlueStacks.AppPlayer.Agent.99872

  [ongoing] com.etresoft.EtreCheck.1952

  [ongoing] com.Sophos.AutoUpdate

  [ongoing] com.Sophos.Configuration

  [ongoing] com.Sophos.InterCheck

  [operation] com.sophos.macendpoint.Sophos - Anti - Virus. 85152

  [ongoing] com.Sophos.notification

  [ongoing] com.Sophos.scan

  [ongoing] com.Sophos.sxld

  com.Sophos.webd [failure]

  [ongoing] com.vmware.fusionStartMenu.100192

  Internet Plug-ins:

  Flip4Mac WMV Plugin: Version: 2.2.3.7 [Support]

  FlashPlayer - 10.6: Version: 20.0.0.235 - 10.6 SDK [Support]

  QuickTime Plugin: Version: 7.7.3

  DivX Web Player: Version: 3.4.1.14 - SDK 10.10 [Support]

  Flash Player: Version: 20.0.0.235 - SDK 10.6 obsolete! Update

  Default browser: Version: 601 - SDK 10.11

  JavaAppletPlugin: Version: update version 51 check Java 8

  OVSHelper: Version: 1.1 [Support]

  Web of Google Earth plugin: Version: 7.0 [Support]

  Silverlight: Version: 5.1.30514.0 - 10.6 SDK [Support]

  iPhotoPhotocast: Version: 7.0

  The internet user Plug-ins:

  Kkkkk Install detector: Version: 0.3.6 - SDK 10.7 [Support]

  WebEx: Version: 1.0 [Support]

  CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]

  F5 Inspection host Plugin: Version: 2008.01.16.11

  Picasa: Version: 1.0 [Support]

  WebEx64: Version: 1.0 - 10.6 SDK [Support]

  Time Machine:

  Information of Time Machine requires OS X 10.8 "Mountain Lion" or later.

  Top of page process of CPU:

  6% WindowServer

  kernel_task 2%

  2% EscrowSecurityAlert

  PS 2%

  1% uHD-UninstallAgent

  Top of the process of memory:

  615 MB kernel_task

  0b cloudpaird

  0b softwareupdated

  0b askpermissiond

  0b secinitd (2)

  Virtual memory information:

  0b free RAM

  B RAM used (2.34 GB being cached) 0

  Used Swap 0 B

  When you see a beachball cursor or the slowness is particularly bad, note the exact time: hour, minute, second.

  These must be run as administrator. If you have only one user account, you are the administrator.

  Run the Console application in one of the following ways:

  ☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).

  ☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.

  ☞ Open LaunchPad and start typing the name.

  The title of the Console window should be all Messages. If it isn't, select

  SYSTEM LOG QUERIES ▹ all Messages

  in the list of logs on the left. If you don't see this list, select

  List of newspapers seen ▹ display

  in the menu at the top of the screen bar.

  Each message in the journal begins with the date and time when it was entered. Highlight date back to the time you noted above.

  Select the messages entered since then until the end of the episode, or until they begin to repeat, whichever comes first.

  Copy messages to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.

  The journal contains a large amount of information, almost all this is useless to solve any particular problem. When you post a journal excerpt, be selective. A few dozen lines are almost always more than enough.

  Please don't dump blindly thousands of lines in the journal in this discussion.

  Please do not post screenshots of log messages - text poster.

  Some private information, such as your name, may appear in the log. Anonymize before posting.

  When you post the journal excerpt, an error message may appear on the web page: "you include content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.

  If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.

• MacBook Pro sudden restarts

  I wonder if someone could help me on this topic: suddenly my Macbook Pro 15 "mid-2009 stops and restarts for no apparent reason. It does not give any message before or after reboot. It happens then that plugged or unplugged, while I work on this or that he just left unattended download... I have now installed a new clean copy of El Capitan on a different hard drive and put it in... That's what I get from the system of the Console log:

  Jan 7 02:51:30 MacBook kernel [0]: cause of previous stop: 5

  7 jan 04:06:02 localhost kernel [0]: cause of previous stop: 5

  7 January 13:39:59 MacBook-di-andrea kernel [0]: cause of previous stop: 5

  8 jan 05:08:13 localhost kernel [0]: cause of previous stop: 5

  Jan 8 05:29:26 MacBook-di-andrea kernel [0]: cause of previous stop: 5

  Jan 8 06:14:21 localhost kernel [0]: cause of previous stop: 5

  Jan 8 07:25:04 localhost kernel [0]: cause of previous stop: 5

  CN someone help?

  Thank you very much

  Be guided by this section:

  http://www.CNET.com/news/random-shutoff-results-in-shutdown-cause-error/

  Do reset the SMC and run the Apple Hardware Test.

  https://support.Apple.com/en-us/HT201295

  Ciao.

• MacBook Pro is slow and DVD does not

  I have a strange situation. One of my mother's friends laid an old MacBook Pro to fix me. I don't have much experience of fixing Macs and have pretty much hit a brick wall.

  Everything on this thing is very slow right now, which is his main concern. Startup takes forever, but then everything you do once it starts up is also very slow. Even waiting for files to open, research, etc..

  She also said that a few days only before she brought to me, she had seen a DVD on it. The next day, she put another DVD in and it wouldn't work. She tried several DVDs with the same result.

  Its main use for this uses Skype to talk to a parent who lives abroad. And Skype, too, has slowed down a lot to her. She claims that this happened pretty quickly.

  Can someone tell me what is the problem and how to fix it for her? Thank you!

  Hello deacon303,

  I understand you are trying to solve the problems of someone to another mac and you need a little help who get up and running. I can point you in the right direction to continue your troubleshooting.

  Regarding the slowness, I have three articles for you to watch. The first goes on a few general suggestions on what to look for when a Mac is running slowly. Should you look to see if the hard drive is fun but also looking at activity monitor to see if an application takes a huge demand on the system. The second article is developing and using the activity monitor.  The third article will give a more comprehensive diagnosis on the verification of the startup disk. I know he's talking about what to do when a Mac does not completely start upward, but the steps are useful as well when the system seems slow.

  OS X El Capitan: If your Mac runs slowly
  https://support.Apple.com/kb/PH22145

  Apps can affect the performance of Mac, battery, temperature and fan activity
  https://support.Apple.com/en-us/HT203184

  Resolve startup issues and perform maintenance on disk with disk utility and fsck
  https://support.Apple.com/en-us/HT203176

  With respect to the repair of the SuperDrive, the next article will help you with that. It will make reference to the use of a version USB Apple offers, but the diagnosis is the same.

  Get help with the SuperDrive slot on your Mac computer loading
  https://support.Apple.com/en-us/HT201788

  Take care