Maximum number of Service requests

Hi all

Greetings for the day!

After continuous follow-up with my client, I recently got the number of the ITUC, using which I created ID metalink and triggered several SRs for pending open questions and began following. However, the management insisted on open SR only for critical questions, in order to avoid the maximum number of service requests.

It intrigued me, according to my knowledge, there is no limit or value set, who says you can't create more than Nnn number of service requests, please let me know if it there in a. I tried to search for the same thing on the forum as well as google, but did not find. Furthermore, another application that came to my mind was, if I have the Database Enterprise edition license, and I raise questions about FCAC, it will be by any violent means the terms of the assistance contract?

Hereafter, document as well, but no luck.

http://docs.Oracle.com/CD/E25290_01/doc.60/e25224/SRhome.htm

Thanks in advance,

AbbasDBA

It depends on the nature of your organisation has subscribed the support contract.

For example, see the http://www.oracle.com/us/support/library/057419.pdf 'Incident Server Support Package' (page 13)

Most customers would sign up for normal support that does not limit the number of SRs, but some they choose this method for specific projects / implementations.

Hemant K Collette

Tags: Database

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