LR6: serial number is used by the maximum number of computers
I ran 6 Lightroom on two mac computers. I reinstalled Mac OS X from scratch on both computers without turning off / disconnect in Lightroom.
Now I want to install LR6 on fresh installed computers and a message says serial number (license key) is already in use by the maximum number of computers.
Because I don't have access to the old facilities I can't log out of lightroom and I can not find any place in my adobe account where I can see / Disable computers where LR is installed.
Any idea is welcome!
THX and regards
Guenter
As indicated by Sheena, you need to contact Support and request that they reset your activations. Support does not work during the weekends and holidays, so you have to wait the normal opening hours to make this request.
To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails to connect, try to use another browser.
Serial number and activation support (non - CC) chat
https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp
Tags: Adobe
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