Media encode/first Question Pro!

Hey guys, first post here, been with Premiere Pro and the CC for a few years now.  I've never had this issue before and I wonder if it's my source material, so this is.

First, I turn to a studio of local access TV show.  I've shot tons of things before, but with my cameras and equip, now I use their cameras that are not SD card or anything of the sort, they are connected to the system that create a RAW .mov file.  This RAW .mov file will show video and play audio if I'm watching it via VLC, but does not display any video in Premiere pro, once I import it into.  I thought Media Encoder would take care of it, but see in Media Encoder video black screen in media encode in the screen preview and once completed.  The original material is not good but that shouldn't matter and give as much information as possible, the cameras there are more than ten years.

The .mov RAW file's Video bitrate audio and 26318 Kbps to 1536 kbps 48 kHz.  The computer I use is an Intel Core i7 - 4770 K CPU

@3. 5 GHz with 16 GB of RAM.  I still use windows 7 64-bit on this system.  Now, I tried the same thing on my computer edition laptop and the same results.  The laptop is completely up-to-date for Premiere Pro and Media Encoder also.

I'm waiting for the tech guy from the studio back to me, but it is not today and I should be changing this!  Anyone have any ideas on how to solve this problem?  I've been googling and check the codecs to see how I can solve this problem, but nothing I've tried up to now does not work.  Soon, I can reinstall just the whole thing (my internet is very slow so been avoiding that, will have to do it while I SLEEP).  Thank you for your time and your advice!

See if https://handbrake.fr/ open source converter/transcoder converts to something, that you can edit

Tags: Premiere

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