Menu start will not open - Windows 8
I can't open the start menu by clicking with the mouse or the keyboard shortcut. It was fine until yesterday and there has been no update. Since then, I ran a clean reboot and that did not work.
Also the Microsoft edge icon is not visible on my taskbar. There is a gap on the bar where it should be and if you click on the gap opening Microsoft edge but the icon we is not visible.
Any help would be greatly appreciated, I've had my laptop 2 months only.
Thomasine
Hi Thomas,
Apologize for the delayed response. Your efforts are very much appreciated!
Deployment Image Servicing and Management (DISM) tool is another great tool that helps you fix the corruption of system files that may be causing the problem. Refer to the following steps to run the tool.
(a) press the Windows key + X, click prompt (Admin).
(b) type the following commands. Press enter after each command
- DISM.exe / Online/Cleanup-image /Scanhealth
- DISM.exe / Online/Cleanup-image /Restorehealth
(c) close the command prompt.
Let us know the results.
Tags: Windows
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Hello Scott,
Thanks for posting your query in Microsoft Community.
I apologize for the inconvenience occurred.
We will certainly help you in the question of fixing with start menu that does not open in one accounts in Windows.
Please follow the steps mentioned below to start in safe mode and check if the start menu is in place.
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http://support.Microsoft.com/kb/929135Note: Referring to "How to reset the computer to start as usual after a clean boot troubleshooting" under more information to prepare the computer to start as usual after troubleshooting.
In addition, you said that the start menu opens in the other account, which means that the administrator account appears to be corrupted or conflicting. You can try to create a new account administrator from the link below and see if that helps.
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