Merging 2 PDFs causes WINWORD. EXE fails

When merging 2 PDFs together, it will work 1 / 3 times. It seems to use WINWORD. EXE to merge the two files with the help of the PDFMarkerAPI.dll Add. The latest version of Acrobat that we use is 11.0.10.32

Event Viewer reports the following application error when the error occurs;

The failing application name: WINWORD. EXE, version: 15.0.4420.1017, time stamp: 0x5067349a

The failed module name: igd10umd32.dll, version: 8.15.10.2291, time stamp: 0x4d41a0db

Exception code: 0xc0000005

Offset: 0x000e3331

Failing the process ID: 0x2e8

Start time of application vulnerabilities: 0x01d0442afe8a99a4

The failing application path: C:\Program Files (x 86) \Microsoft Office\Office15\WINWORD. EXE

Path of the failing module: C:\Windows\system32\igd10umd32.dll

Report ID: 3cc03c4e-b01e-11e4-819e-d4bed9e463e6

I updated Adobe Acrobat version and did a repair on the entire suite Microsoft Office 2013.

It turned out to be the graphics driver. Updated and the problem disappeared. Who would have thought?

Tags: Acrobat

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