Message says: load the paper, but there the paper in the tray

I have a Photosmart 7520, I tried to print today and received a message that says load paper in the paper tray. There is paper in the tray. I pulled it and reloaded it, I got the same message. I turned off the printer and turn it back on and tried again, once more, I got the same message. I use Windows 8.1 on a computer just purchased in February 2014. Any suggestions?

Thank you

Sue

Hi Sue,

Please try this document for some alignment and cleaning tips: an "out of paper" Message is displayed on the control panel and the all-in-one does no paper pick up

If this does not work, because your printer is still under warranty, you can contact HP support at 1-800-474-6836 North America or find the local for your country here phone number: http://welcome.hp.com/country/w1/en/support.html please look for the category 'technical support after you buy '.

Hope that helps

Tags: HP Printers

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