Message - there is a problem reading this document (57)

Does anyone else have this problem?

Purchased version of Windows 32-bit version of Acrobat XI update will not install properly or work.

First message of error information is according to the title after the first red screen that appears only once.

Second information error message is to check the operation failed.

2 downloads, 3 installs and repairs 2 produce the same result.

Adobe Australia called three times on 1800614863 but only automated selections 322323 and promised transfer.

Call 0901, first time.

All calls placed on hold two first has expired.

31 minutes in the third got a response from a man in India.

In response to my question:

Are reports of problems to install receivers purchased upgrade versions of Acrobat Pro XI?

The answer was no.

He took the details of the messages and offered to help him, but I refused.

I bought and used all the upgrades Acrobat Pro 6.

Complete installation attempted.

Is done on a clean installation of Windows XP SP3 on an OQO02 with the only other program installed Office 2007 SBE.

Post edited by: OQOroger in order to take account of the inability to connect to the Adobe Australia seller. Also Adobe site cannot stay on the Australia but returned to the USA. $A282 price paid. The USA buyer only pay $US199 (A191.57 of dollars at the current exchange rate). Account credit card already debited for purchase made yesterday. Corrected 'under' changed subject line 'was '.

Post edited by: OQOroger corrected the price paid and the amount of currency conversion show additional paid by Australians to support 'local' (of India). Added "- Message" to the title to make it less cryptic.

Post edited by: OQOroger Typical installation configuration are same problems except "There was a problem reading this document (57). window does not appear. First window showing and asking for acceptance of the terms of use has no lower section when there is no way to accept these terms except to close this window first displayed (check the window appears) and then restart the program when the lower panel is displayed.

I was asked by the customer service Adobe to install Adobe Acrobat Pro XI using my download existing AcrobatPro_11_Web_WWMUI.exe, creation Date: 20/11/2012 22:05, size: 501 MB, under a newly created account (Adobe) after uninstalling and using Adobe Reader and Adobe Acrobat cleanup tool, AdbeArCleaner.exe program, File Version: 1.0.0.0, created : 04/05/2012 20:05, size: 1. 95 MB.

Exactly the same problems and found reports. Same message posted on the Support Portal Adobe customer.

Tags: Acrobat

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