Message to reinsert or lower the photo on my 6520 tray

When I bought this printer and installed, I was able to print a few pages. Soon, I started having an error message reinsert or lower the photo tray. I reinserted it several times, even added photo to the photo tray paper. It seemed to work for a few pages, then the returned error. I think that this is a problem of seating with the photo tray cover because it seems to simply sit on the shelf and is not connected somehow. Far from taking it back to the store, what can I do to fix this?

Hi Bojentiff,

I see that you get the error message on the printer. I'll help you with this problem.

I suggest you to report this issue in the HP support forums: http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/bd-p/Networking

Thank you.

Tags: Windows

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