MFP 500 M525 doesn't send PDFs by e-mail

Dear Forum,

Maybe someone can help me. He has worked in the past, but suddenly it stopped working with SMTP gateway error messages. Whenever I scan a document to be send by e-mail, I get the SMTP error messages. The device sends test emails and then tells me that everything is configured correctly, however.

I thought that this could have to do with encrypting e-mail messages, which is now used by most e-mail providers. I used GMX in the past but also tried my gmail, the same account: test email sending and real analysis are going through. I wouldn't mind using an e-mail address of HP, not sure that guys offer this service but all I care about is pdf documents in my mailbox so I can check them and send them to my tax advisor. It is such a good product, but only if it works.

I tried to look in the settings of encryption on my printer but could not amend them. I also opened the respective ports on my router 578, 465 and some ports are used by the e-mail providers. Nothing works.

Help, please.

Volker Goeman

P.S. This thread has been moved to printers - LaserJet multifunction and all-in-one. Forum Moderator - HP

Thus, the firmware update and choosing the SSL connection to the smtp Protocol does the job.

However, this HP Forum is not very useful

Tags: HP Printers

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