Microsoft Desktop 2000 USB receiver will not be detected in Windows 8?

Split of: https://answers.microsoft.com/en-us/windows/forum/windows_8-hardware/microsoft-desktop-2000-usb-receiver-wont-be/1b6e623d-e466-4c81-9d0c-da29eb58604c

I have a new Microsoft Wireless 2000 keyboard and plugged the USB into my computer Windows 8 and nothing happens.  No noise, no detection, nothing.  The recommendation is to check the batteries in the keyboard and get drivers, but that shouldn't matter for the dongle.  He should at least ding and try to discover what he as it does for everything else that I plug.   I downloaded the drivers and the batteries are all new.  Everything else works in the USB ports, so I think that the new dongle is just bad.

I also had a mouse Microsoft Wireless Mobile 4000 and the dongle does not even fit into my USB port.  I can connect any other USB device very well, but I couldn't get this dongle in once and since then I can't do without possibly breaking something back in.  I have tried other devices and it's 50-50 whether it fits or not.   It works actually when I get it, in contrast to the keyboard, but once it's in it can not be removed apparently.

I'm not sure that I hope more than Microsoft hardware.  I may have to stick to software only.  I never had so much trouble with other brands of trust.

Hello Bphurley,

Welcome to Microsoft Community forum.

You can try the steps to uninstall the USB Device Manager, uninstall the drivers of device from the list of programs, and then download the latest drivers from the manufacturer's website.

Step 1:

Uninstall the device from Device Manager

  • Open the Device Manager
  • Expand the USB section.
  • Find the USB device.
  • Click with the right button on USB and select Uninstall.
  • Select the check box delete the driver for this device.
  • Restart the computer after the uninstall is complete.

Step 2:

Uninstall the drivers of device from the list of programs in the control panel

  • Click Start, select Control Panel
  • Now, click on programs and select programs and features.
  • Find the USB.
  • Right-click USB driver and select Uninstall.
  • Restart the computer after the uninstall is complete.

Step 3:

Download and install the latest drivers for the USB on the manufacturer's Web site

If you can't find the proper drivers rom the manufacturer website please provide us with brand and model your computer and we will try to find the drivers available on the web.

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Thank you.

Tags: Windows

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