Microsoft Windows kernel power? Help!

Similar Questions

• I meet an event Microsoft-Windows-Kernel-Power 41 randomly

  every once and a while I meet this event, and it begins to multiply like playing games. Computer is brand New.here is the log of errors that I got:

  Log name: System

  Source: Microsoft-Windows-Kernel-Power

  Date: 03/08/2012 23:08:47

  Event ID: 41

  Task category: (63)

  Level: critical

  Key words: (2).

  User: SYSTEM

  Computer: Frogger-PC

  Description:

  The system has rebooted without judgment properly first. This error can be caused if the system unresponsive, crashed or unexpected power loss.

  The event XML:

  41

  2

  1

  63

  0

  0 x 8000000000000002

  9687

  System

  Frogger-PC

  26

  0 x 5003

  0xfffff70001080000

  0x18e6a

  0x18e601f031cd4

  fake

  0

  any help would be greatly appreciated.

  It has been altered RAM I ran a Memtest86 + and 1 DIMM are back with 199 errors after 1 Pass

• Get a Microsoft-Windows-Kernel-Power event ID 41 error

  * Original title: Event Id 41

  Okay, I need help in a while now, I've got the same errow:

  Lognavn: System
  Quiet: Microsoft-Windows-Kernel-Power
  Dato: 02/07/2015-20:47:21
  Haendelses-id: 41
  Opgavekategori (63) (63).
  Level: Kritisk
  Nogleord (2) (2).
  Bruger: SYSTEM
  Computer: oliver
  Beskrivelse:
  Preferential har genstartet uden at lukke ned town forst. Denne r. kan LED to preferential er op holdt med to svare, er gaet ned, eller at Strømmen forsvandt uventet.
  Haendelses-Xml:
  
   
     
      41
      3
      1
      63
      0
      0 x 8000000000000002
     
      56325
     
     
      System
      oliverc1234
     
   
   
      209
      0xffffd0002a830000
      0x2
      0 x 0
      0xfffff800503b5353
      0
      0
      0
   
  

  and I did what I could do, but it keeps coming up any ideas what I can to provent to come again?

  Hi Oliver,.

  Sorry for the late reply and I appreciate your patience.

  The kernel power event 41 ID error occurs when the computer is off or it restarts unexpectedly. Starting a computer that is running Windows, a check is made to determine if the computer has been properly closed. If the computer was not closed properly, a kernel Power event 41 message is generated.

  I suggest you to consult the article below the link https://support.microsoft.com/kb/2028504?wa=wsignin1.0 and check if it helps.

  Please do not answer with others and we will be happy to help you.

• Microsoft windows kernel power event id 41 task 63 - Random Shut Down

  Hi guys,.

  I have a file W2K8 R2 server that was working fine until a couple of weeks, as he began to reboot itself. After checking the logs I discovered 41 kernel-power (63), I also have the dump file. If anyone can help find the root cause, I will be really grateful.

  THX

  SA

  SA

  For future reference, please change your settings to 'small' system control panel or the kernel"DMP files will be much faster for you to download and for us to download

  This accident was related to the vShield Endpoint driver slim Agent (vsepflt. sys) and the pilot of the vShield Endpoint TDI (vnetflt.sys) Manager

  We cannot tell you much more of the DMP, because it is not conclusive.  Once change you into a core DMP in Control Panel please download at least 2 DMP files.

• Microsoft Windows Kernel Power EventID 41

  II - get this error and now my computer retarts himself. any ideas?

   

    41

    2

    1

    63

    0

    0 x 8000000000000002

   

    343457

   

   

    System

    Dan27-PC

   

   

  -

    0

    0 x 0

    0 x 0

    0 x 0

    0 x 0

    fake

    0

   

   

  Select Start, all programs, accessories, right-click right-click command promptand click run as administrator on the menu drop-down... Type cd\ and press ENTER .

  net stop cryptsvc MD %systemroot%\system32\catroot2.old xcopy %systemroot%\system32\catroot2.old /s %systemroot%\system32\catroot2 output

  Access to Windows Explorer, the Win + Xkeyboard shortcut, go c > windows > system32 > catroot2 and delete the contents of the catroot2 folder and NOT the folder

  

  Select Start, all programs, accessories, right-click right-click command promptand click run as administrator on the menu drop-down... Type cd\ and press ENTER .

  Type make sure that spaces are inserted as indicated and press ENTERafter each line: net start cryptsvc output

   

  Source method 6 reset the contents of Catroot2 folder: https://support.microsoft.com/en-gb/kb/2509997

• Cannot download with the link of the area Expert Microsoft Windows 8. HELP AS SOON AS POSSIBLE. I WANT WINDOWS 8!

  I work for a retail store in Australia, and so I was eligible to do a Microsoft ExpertZone training and get Windows 8 Pro for free. So after waiting all day today (26 Oct) I finally received my key by e-mail. The link to download Windows 8, I got is   https://windows.com/nfrdownload .

  However, when I go on this Web site, Chrome and IE tell me that the Web page is not available.
  Please help ASAP! I want Windows 8!

  OK guys what they sent on the wrong Installer.
  This is the link.

  http://go.Microsoft.com/fwlink/?LinkId=262204

  Taken from the facebook Expert Zone!

  Confirmed work!

• Blue screen on Windows Server 2008 R2 x 64 SP2 event ID 41 - Kernel-Power

  original title: BSOD on Windows Server 2008 SP2 R2 x 64 Event ID 41 - Kernel-Power

  I just installed the week last Windows Server 2 K 8 R2 SP2 x 64 on a Dell PE 2900 with the firmware update and I got 4 times the following error message:

  -System

  -Supplier

  [Name]  Microsoft-Windows-Kernel-Power
  [Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
   
  Event ID 41
   
  Version 2
   
  Level 1
   
  Task 63
   
  Opcode 0
   
  Keywords 0 x 8000000000000002
   
  -TimeCreated

  [SystemTime] 2010-07 - 20 T 20: 17:46.868007600Z
   
  4285 EventRecordID
   
  Correlation
   
  -Execution

  [ProcessID] 4
  [ThreadID] 8
   
  Channel system
   
  Computer NPCCSQ1.npc.pvt
   
  -Security

  [User name]  S-1-5-18

  -EventData

  BugcheckCode 30
  BugcheckParameter1 0x0
  BugcheckParameter2 0x0
  BugcheckParameter3 0x0
  BugcheckParameter4 0x0
  Fake SleepInProgress
  PowerButtonTimestamp 0

  I was not able to find any forum messages from anyone who has this exact problem.  The server is plugged into an APC Smart UPS RT and has a charge about 50%, so a conditioned power is not a problem.  I looked at Dell Server Administrator and there is not on the server or reading errors that are inconsistent.

  Any help is greatly appreciated!  It will be a production server and I need space and running as soon as possible.

  Sincerely,

  lhiggie

  You have posted in a forum for problems with the Vista operating system. Please post in the appropriate here TechNet forum:

  http://social.technet.Microsoft.com/forums/en/categories/

  MS - MVP - Elephant Boy computers - don't panic!

• Windows 7 closed in an unexpected way, core Microsoft windows, event ID 41 power, task 63

  I just bought a new Fujitsu Lifebook T4410 and recently started to encounter a problem with it stop unexpectedly.  Here is the information of the event.

  Log name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2010-04-04 10:41:51
  Event ID: 41
  Task category: (63)
  Level: critical
  Key words: (2).
  User: SYSTEM
  Computer: allen-PC
  Description:
  The system has rebooted without judgment properly first. This error can be caused if the system unresponsive, crashed or unexpected power loss.
  The event XML:
  http://schemas.Microsoft.com/win/2004/08/events/event">
   
     
      41
      2
      1
      63
      0
      0 x 8000000000000002
     
      4184
     
     
      System
      Allen-PC
     
   
   
      159
      0 x 3
      0x893efc68
      0x82d3bae0
      0x89bd61c0
      true
      0
   
  

  The driver that seems to be the origin of the problem is the HP1319FAX.sys.

  The HP1319FAX.sys seems to be a driver for printer HP 1319.

  If so, you can try the Windows 7 32-bit drivers from following link:

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?product=3547188&LC=en&cc=us&DLC=en&lang=en&cc=us

  The file "drivers only" hopefully will update the HP1319FAX.sys to a version compatible with Windows 7.

• Computer HP laptop dv7 randomly stops, error Kernel-Power 41

  So my new laptop has stopped 3 times in the last 2 weeks, randomly.  No BSOD, no nothing, just nearby.  kinda like if you have unplugged or removed the battery.  He always turns on no problem.  All 3 times it was plugged in and the battery is charged.  In the event log is as follows:

  Log name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 27/01/2011 15:47:52
  Event ID: 41
  Task category: (63)
  Level: critical
  Key words: (2).
  User: SYSTEM
  Description:
  The system has rebooted without judgment properly first. This error can be caused if the system unresponsive, crashed or unexpected power loss.
  The event XML:
  http://schemas.Microsoft.com/win/2004/08/events/event">
   
     
      41
      2
      1
      63
      0
      0 x 8000000000000002
     
      60959
     
     
      System
      DV7
     
   
   
      0
      0 x 0
      0 x 0
      0 x 0
      0 x 0
      fake
      0
   
  

  3 event errors are the same.  By chance I hear that the first accident was while I was surfing the net with IE8, it was the only common thing and 1 single tab - on yahoo.com.  The next crash I played Stalker through Steam.  And finally, when I had only Firefox running with 1 Tablet and I was not even touching the keyboard or the touchpad, I just read the screen, lol.

  Any help would be greatly appreciated!

  I thought I found the problem, but it always stops at random.  I called HP and they said that it's probably the motherboard.  I think that's their standard answer if they have no idea what is the problem.  In any case, I have to send it back, I got it for Christmas.  Now I have to use my old laptop for several days.  I am not happy that nobody cares, have a good day.

• Whenever I try to make my sleep of laptop, it restarts. Perhaps 'event 41, Kernel-Power '.

  If I bend my laptop [Dell Inspiron 1525, Windows Vista Basic] or manually set the computer "Sleep", I find that it always restarts * [THIS PROBLEM ONLY OCCUR WHEN YOU PERFORM a CLEAN RESTART] *.   This has been driving me crazy for a while, but after checking the event viewer, I noticed that there is an event that seems to fit with each failed attempt sleep.  It goes thus:

  ------------------------------------------

  'The event 41, Kernel-Power '.

  The last sleep transition was unsuccessful. "This error can be caused if the system unresponsive, failed, or power during the transition from sleep loss."

  ------------------------------------------

  Details in XML mode are:

  ------------------------------------------

  -< event="" xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  -< system="">

    < provider="" name="Microsoft-Windows-Kernel-Power " guid=" {331c3b3a-2005-44c2-ac5e-77220c37d6b4}">

    < eventid="">41

    < version="">0

    < level="">1

    < task="">0

    < opcode="">0

    < keywords="">0 x 8000000000000002

    < timecreated="" systemtime=" 2010-10-12T00:10:52.619Z ">

    < eventrecordid="">37329

    < correlation="">

    < execution="" processid=" 4 " threadid="8 ">

    < channel="">System

    < computer="">Mike-PC

    < security="" userid="S-1-5-18 ">

   

  -< eventdata="">

    < data="" name="BugcheckCode ">0

    < data="" name="BugcheckParameter ">0 x 0

    < data="" name="BugcheckParameter ">0 x 0

    < data="" name="BugcheckParameter ">0 x 0

    < data="" name="BugcheckParameter ">0 x 0

   

   

  ------------------------------------------

  I think that this could be the root of the problem.

  --

  But also, if it helps, I found that there is also an another very common mistake happens, and I don't know if it's related.  It is:
  ------------------------------------------
  "The event 7000, the Service Control Manager event log provider.
  The BCM42RLY service failed to start due to the following error:
  
  The system cannot find the specified file. »
  And details:
  -< event="" xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  -< system="">

    < provider="" name="Service Control Manager " guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" eventsourcename=" Service Control Manager">

    < eventid="" qualifiers="49152 ">7000

    < version="">0

    < level="">2

    < task="">0

    < opcode="">0

    < keywords="">0 x 80000000000000

    < timecreated="" systemtime=" 2010-10-11T23:10:01.000Z ">

    < eventrecordid="">37313

    < correlation="">

    < execution="" processid=" 0 " threadid="0 ">

    < channel="">System

    < computer="">Mike-PC

    < security="">

   

  -< eventdata="">

    < data="" name="param1 ">BCM42RLY

    < data="" name="param2 ">%%d Ko

   

   

  ---------------------------------

  Any help would be much appreciated.  And if you can't help, thanks anyway for reading and try it.

  Sorry to wast time of which it is reading this, but I thought that it out *.

   

  http://support.Microsoft.com/kb/929135

  Who did the trick!

• BSOD problem - Kernel Power

  Hi guys,.

  My pc crashes and I get a BSOD-

  I have a lot of problems happening at the time-is one that is marked critical-

  Log name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 30/05/2015 01:27:20
  Event ID: 41
  Task category: (63)
  Level: critical
  Key words: (2).
  User: SYSTEM
  Computer: Zaks lead-PC
  Description:
  The system has rebooted without judgment properly first. This error can be caused if the system unresponsive, crashed or unexpected power loss.
  The event XML:
  
   
     
      41
      2
      1
      63
      0
      0 x 8000000000000002
     
      57889
     
     
      System
      Zaks lead-PC
     
   
   
      74
      0x7796dc2a
      0x2
      0 x 0
      0xfffff88002f97b60
      fake
      0
   
  

  Then there is another error-

  Log name: Microsoft-Windows-Dhcp-Client/Admin
  Source: Microsoft-Windows-Dhcp-Client
  Date: 30/05/2015 01:31:46
  Event ID: 1001
  Task category: State of Configuration address event
  Level: error
  Keywords:
  User: LOCAL SERVICE
  Computer: Zaks lead-PC
  Description:
  Your computer not was not assigned an address from the network (by the DHCP server) for the network card with network 0x266D574FB9DE address.  The following error occurred: 0 x 79. Your computer will continue to try and obtain an address on its own from the server network address (DHCP).
  The event XML:
  
   
     
      1001
      0
      2
      3
      75
      0 x 4000000000000000
     
      2242
     
     
      Microsoft-Windows-Dhcp-Client/Admin
      Zaks lead-PC
     
   
   
      6
      266D574FB9DE
      121
   
  

  And third, when I generate a system health report, I get this-

  Symptom:	tv_ConfigMgrErr43
  Cause:	A device has a configuration issue preventing it from working correctly.
  Details:	The NVIDIA GeForce GT 630 M-unit, reported "tv_ConfigMgrErr43". This device won't be available until the problem is resolved. The Plug and Play ID for this device is VideoController1.
  Resolution:	1. check that the correct driver is installed.
  	2. try updating the drivers using Windows Update.
  	3. check with the manufacturer for an updated driver.
  	4. try to uninstall and reinstall the device using Device Manager.
  Partners:	Explanation of generated by Device Manager Error Codes
  	Manage devices in Windows

  Here is the link to the exit and the Dump file-

  http://1drv.Ms/1LSMx31

  Any help on these issues is very much appreciated. Thank you!

  These accidents were related to the corruption of memory (probably caused by a driver).

  Run these two tests to check your memory and find which driver is causing the problem.  Launch auditor.  You need not run memtest again unless you want to.

  If you are overclocking anything reset by default before running these tests.
  In other words STOP! If you don't know what it means that you're probably not  
  
  
  
  
  1-Driver Verifier (for full instructions, see our wiki here)
  
  2-Memtest. (You can learn more about running memtest here)

  
  

• 41 8 BSOD-windows kernel

  Help!  I have a new Sony's Vaio computer a little over a month.  He has now broken 4 times and each time it's for the same reason.

  Say the system has rebooted without stop properly first.   It seems to happen when I close the laptop while the laptop mode requiring "sleep".  Then when I opened the lid it shows then BSOD - reboot and all is well.   The computer runs fine after that - but I really don't want any problems for the future.  It is a copy of the event log:
  Log name: System

  Source: Microsoft-Windows-Kernel-Power

  Date: 05/05/2013 09:36:32

  Event ID: 41

  Task category: (63)

  Level: critical

  Key words: (2).

  User: SYSTEM

  Computer: Oscar

  Description:

  The system has rebooted without judgment properly first. This error can be caused if the system unresponsive, crashed or unexpected power loss.

  The event XML:

   

     

      41

      3

      1

      63

      0

      0 x 8000000000000002

     

      5171

     

     

      System

      Oscar

     

   

   

      209

      0 x 130

      0x2

      0 x 0

      0xfffff880012d902f

      0

      0

      3221225473

   

  Hello

  The kernel power event 41 ID error occurs when the computer is off or it restarts unexpectedly. Starting a computer that is running Windows, a check is made to determine if the computer has been properly closed. If the computer was not closed properly, a kernel Power event 41 message is generated.

  A 41 event is used to signal that something unexpected has happened that prevent Windows to close properly. There may not be enough information to define explicitly what happened. To determine what can happen and to identify a possible resolution, it is important to know what made the computer at the right time before the event occurred.

  If the 41 event is logged because the computer's power supply was interrupted, consider getting a UPS (UPS), as a backup battery power. A low power or, in the absence of power can cause this problem. For example, if you added the RAM or hard drive or additional devices at the beginning of this problem, the power supply may cause the problem.

  "Please refer to: event ID 41 error Windows kernel 'the system has rebooted without cleanly close the first' in Windows 8, Windows Server 2012, Windows 7 or Windows Server 2008 R2 '

  Note:

  Applies to: Windows 8, Windows 8, Windows 8 Enterprise

  Also since the laptop is new I suggest you to contact Sony Vaio.

  Please post back with the State of the question.

• Satellite P750-R10 - immediate stop - Kernel Power event 41

  Hello

  My son has a Toshiba Satellite R10 P750 and problems of spontaneous closures.
  Looking at the system log, it is a 'kernel Power Event 41"for each occurrence.

  It happened several times today so now it's a major issue, but it's happened for the last 6 months (a total of 21 entries) but spread over time.

  Any ideas on what is wrong or how to fix this?

  Here are the details of the journal:

  + System
  -Supplier
  [Name] Microsoft-Windows-Kernel-Power
  [Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

  Event ID 41
  Version 2
  Level 1
  Task 63
  Opcode 0
  Keywords 0 x 8000000000000002

  -TimeCreated
  [SystemTime] 2013-01 - 01 T 14: 18:59.960009600Z
  114234 EventRecordID
  Correlation
  -Execution
  [ProcessID] 4
  [ThreadID] 8
  Channel system
  Computer Allansdator
  -Security
  [User name] S-1-5-18

  + EventData
  BugcheckCode 0
  BugcheckParameter1 0x0
  BugcheckParameter2 0x0
  BugcheckParameter3 0x0
  BugcheckParameter4 0x0
  Fake SleepInProgress
  PowerButtonTimestamp 0

  Especially peter

  Hello

  I n t have experience with this but plase check Microsoft document http://support.microsoft.com/kb/2028504

  My personal opinion is that you should back up all important data and reinstall the OS. It is certainly more radical method but also the most effective to solve these problems. After doing this you will own preinstalled OS and everything will be OK again.

• Kernel-Power 7006 crash event

  My windows 7 x 64 PC blocks from time to time, about all the 1.5 to 2 days (not continuous use).

  Events Microsoft-Windows-Kernel-Power crash 7006 is the name and description of the error in the windows event logger.
  Most of the time, I get a fuzzy yellow screen and I need to reset the PC shuts off on its own, but once today. Here is the log.
  Log name: System

  Source: Microsoft-Windows-Kernel-Power

  Date: 26/04/2013 09:57:28

  Event ID: 41

  Task category: (63)

  Level: critical

  Key words: (2).

  User: SYSTEM

  Computer: Foster_Home_PC

  Description:

  The system has rebooted without judgment properly first. This error can be caused if the system unresponsive, crashed or unexpected power loss.

  The event XML:

   

     

      41

      2

      1

      63

      0

      0 x 8000000000000002

     

      16380

     

     

      System

      Foster_Home_PC

     

   

   

      0

      0 x 0

      0 x 0

      0 x 0

      0 x 0

      fake

      0

   

  The cause of the unexpected stops is not immediately obvious. Here are a few notes that I wrote a while back on this type of problem.

  Most system failures result in a BSOD (Blue Screen of Death) and creating a report dumpfile providing that the computer has been configured to create reports.  In a limited number of system failures no dumpfile is created. A report is generated when the computer is then started and logged in the system log in Event Viewer. The report is given a number of event ID 6008 and provides very little useful information, save that the cause is unknown and it took place at the date and time specified. . Another report is placed in the reliability monitor with a red ORB on the line from various failures and it is saved as a failure critical. Unfortunately, the technical details for this type of failure revealed no additional information.

  The most common causes of this type of failure that all relate to the power failure. These may be because:
  1. the user has pressed the Power On / Off button.
  2. a power failure or a loss of supply to the home or office where the computer is located. If that happens, it will be often obvious because electric lights are only other electrical devices turn off.
  3. a faulty electrical device on the same circuit that the computer or the computer triggers the slave switch or blow a fuse and shut it down for security reasons.
  4. the cable between the seizure of power and the computer becomes disconnected at either end.
  5. a power surge or a lightning strike occurs. Your computer needs to connect to a power supply without a break, which then connects to the power supply. If an incident occurs, you need to reset the power supply without a break. Without one of these units in place, a shot of lightning or power surge can damage the computer.
  6. a defective power supply. The best test here is to remove the existing power supply and replace it with a PSU that is well known with the same capacity. Most individuals do not keep a supply of alternative at hand.
  7. a power connector damaged or disconnected cable or the motherboard in the computer. You can check the cable is properly connected, but a damaged motherboard is not easily checked.
  8. If the computer is a laptop check if the battery can be fully charged, hold the charge and was or was not connected to a power supply when the failure occurred.
  A Microsoft Knowledge Base Article:
  http://support.Microsoft.com/kb/2028504

  Your problem could be overheating?

  With a desktop computer, you will need to remove the side panel right and remove dirt dust bunnies fans. Also, make sure that all the fans are working. Safety switch the computer off and pull the power cable before removing the side panel. You can then turn the computer back on and check that the fans are working.

  Then turn off the PC again and leave some time for it to cool down. It is best to use a wrist band, which you set on the casing of the computer to you the earth before touching anything inside the envelope. You can buy one in a store of computer accessories. Static electricity can damage a motherboard if you don't take precautions.

  Then, you use a small brush to remove the sheep of dust around the fan on the processor. I used an electric razor, cleaning brush. I use an Air blower to clean the power supply fan. An Air blower is also useful for cleaning keyboards.

  Removal of the dust bunnies should reduce the noise that makes your computer. It can also reduce overheating, which can lead to errors of Blue Screen of Death.

  http://support.Dell.com/support/topics/global.aspx/support/KCS/document?docid=279891

  What is your computer brand and model? If not a branded computer, what is your motherboard brand and model?

  You have a hard drive SSD OCZ. You know for sure you have the latest firmware? Your second drive is an advanced formula and another area to explore.

  Please run the Windows 7 Memory Diagnostic tool
  http://www.SevenForums.com/tutorials/715-memory-diagnostics-tool.html

  http://Windows.Microsoft.com/en-us/Windows7/diagnosing-memory-problems-on-your-computer

• Using Windows 7. Event ID 41, error "Kernel-power".

  Using Windows 7. Event ID 41, error "Kernel-power".  Bugcheckparameter1 0xffffffffc0000005, bugcheckParameter2 0xfffff880066267cc, bugcheckParameter3 0 x 1, parameter4 bugcheck 0 x 78.  False SleepInProgress. "After getting this twice, the error is not returned, but all the websites that have great graphics freeze.  Had not made any changes to the drivers, but still tried a restore, which failed.

  no problem with chkdsk/r, or sfc/scannow.  When I re downloaded Java 7 websites worked for about 5 minutes then went back to hanging.

  Hello

  Thanks for posting your query in Microsoft Community and we give the opportunity to help you.

  According to the description of the problem you are facing some performance issues with Windows 7 and receive the error message saying event ID 41, error "Kernel-power". To help you to propose measures to solve the problem, I would appreciate if you could answer the following question:

  Did you do changes on the computer before the show?

  In the meantime, I suggest to read the following article and check if it works.

  Of core Windows event error ID 41 'the system has rebooted without cleanly close the first' in Windows 7 or Windows Server 2008 R2

  http://support.Microsoft.com/kb/2028504/en-us

  Hope this information helps. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.