migrate Photos pictures of the camera

My brother-in-law (senior senior!) is struggling to migrate images from his camera for Photos.  He has just upgraded its imac 2009 at El Capitan 10.6.8 10.11.6 so this is a big step.  He has done the conversion from iPhoto in pictures, but when he plug his camera, the content opened in pictures, but when he clicks on import, nothing happens.  It is about 3,000 km, so I'm the middleman.  I use the same software and have no problem, so I fight for help.

Any ideas?

What camera? He is shooting JPEG or RAW? What happens? Image Capture will import the photos? If you once they are safely on Mac and backed up using camera format command to erase and reformat the card

LN

Tags: Mac OS & System Software

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