mini iPad 3 - touch ID does not not since the update to 9.3

Hello

Since the 9.3 update, Touch ID no longer works on my iPad mini 3. All the recorded fingerprints were removed after the update, and now it is not possible to add a new footprint as the option is grayed out. Try to light Touch ID to unlock the keypad, Apple etc. pay generates a pop-up failure message.

I rebooted several times and reset all the settings to see if this would not solve the issue, but that did not help at all.

Apart from this, the iPad seems to work fine.

You make backup before you update? If so, have you tried to restore the backup?

You can try this as well. Go to settings > iTunes and App Store > Apple ID. make sure that you are connected. If you are signed in, sign out and then force restart the iPad.  No data is affected when you perform a forced reboot.

To force the reboot your device, press and hold the two buttons of sleep/wake and home for at least ten seconds, until you see the Apple logo.

IF you disconnected, return to the settings > iTunes and App Store and you reconnect. Then, try the option of fingerprints.

Tags: iPad

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