Renew my subscription?
I tried for a week to renew my subscription for Premiere Pro, I followed the same procedure, as I've done it before, but until now I have havn´t had no response from Adobe! Anyone know how to wake them up?
concerning
Benny
As a general rule, subscriptions are auto-renewal. If you have difficulties with payments or related topics, please contact support for assistance:
https://helpx.Adobe.com/creative-cloud.html click on contact us and select the topic.
Guinot
Tags: Adobe
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Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial
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+ 1 I have the same problem. I also tried to buy a new subscription (paypal, done), but the payment is passed and nothing happened. I try to talk with the Adobe Customer Service. They say:
Serigne Mbacke: I see that you have the command successfully passed an dyou have been in charge. But due to an error, he canceled.
Serigne Mbacke: So I cancel it permanently and issue you the refund.
Serigne Mbacke: You can place a new order under a different Adobe account and use the subscription.
..... Serigne Mbacke: No. I would like to inform you that unless implementation of the new order, he has no other choice.
Serigne Mbacke: I have checked and successfully, issue you the refund.
Serigne Mbacke: once you get the refund, you can place the new order.
Serigne Mbacke: Is there anything else I can help you?
Serigne Mbacke: I wish to inform you that, while the order mymail@mail.ru you have been faced with the problem. That's why I asked to place it under the other account.
Serigne Mbacke: If you still want the order under [email protected], you can place.
Oleg Babenko: ok
Serigne Mbacke: sure.
Serigne Mbacke: Is there anything else I can help you?
Oleg Babenko: no
Serigne Mbacke: You're welcome!
After that, I use demo 30 days trial and wait for the refund, when it's done, I try to buy a new subscription.
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Please try to delete the cookies/cache of the browser, then check.
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https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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I got a message from paypal saying that my plan has expired. I tried to renew my subscription and update my details however it does not work. What should I do?
A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-cr creative - cloud.html
or
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
Creative cloud support (all creative cloud customer service problems)
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If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
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.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
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https://helpx.Adobe.com/creative-cloud/help/renew-restart-extend-membership.html
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It was my understanding that once you subscribe to the annual subscription your renewable will cost less than the first payment,
You have a link for where you reading?
Adobe world, the first year of membership Cloud is the cheapest. They offer the membership at a discount for the first year and hope that you will fall in love with her.
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