Missing sequence in first Pro CC presets

I recently installed first Pro CC and there are plenty of presets missing new sequences in the dialog box.

Next, I can't open and preview the MP4 files that works very well in CS6.

My operating system is Windows 7.

I tried both methods, and does not solve the problem:

http://helpx.Adobe.com/Premiere-Pro/KB/features-presets-missing-Premiere-Pro.html

http://helpx.Adobe.com/Premiere-Pro/KB/missing-sequence-presets.html

Any help will be appreciated!

My problem has been resolved.

I got my system before installing adobe CS and CC again. After removal of antivirus software, I reinstall first Pro CC and it works very well. All missing codecs and presets go back this time.

Thanks for help Jim and Ann.

Tags: Premiere

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