Mitchell

I can run a quick scan managed with Microsoft Security Essentials, but complete analysis shuts down the computer shortly after the scan begins.   Real-time protection is enabled and there is the message that the computer is protected.  What should I do to run a full scan?

I would like to begin by analyzing the computer with another utility, its possible malicious software could be on the computer and interferes with the Microsoft Security Essentials scan engine or MSE itself is compromised:

Download ESET Removal tool

Burn it to a CD or create a USB bootable thumb with her:

http://www.eset.com/us/download/utilities/

ESET are Live is a live Linux distribution which can scan malware and clean infected files. It runs from a CD/DVD or a USB device, regardless of the host operating system, but has a direct access to the system disks and files. This will eliminate the threats which, under normal conditions, can be impossible to remove.

Download and create your ESET are Live drive

You can also try to do a system restore before you start experiencing this problem:

http://pcsupport.about.com/od/fixtheproblem/HT/system-restore-Windows-7.htm

There are some that will hide your files/folders so that you don't normally see them. I strongly suggest to run a scan on your computer with your antivirus/antimalware software. If you need to, you can also use the Microsoft Safety Scanner, it's free:

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Also, if your files are hidden, check out the following article on how to display the:

http://Windows.Microsoft.com/en-us/Windows7/show-hidden-files

Tags: Windows

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