models vROps to E-mail

I'm looking for someone who has customized working in vROps 6.1 e-mail templates.  I've followed this article:

VMware KB: Using e-mail templates customized in vRealize Operations Manager 6.x

It was useful, but conditions do not work as he describes.  I was getting a "500 Internal Server Error" when trying to define a condition of e-mail. After digging in the vROps API doc, I found that you must specify a property "emailAddress" to the status of the e-mail.  When I do this I get a HTTP 201 reply and my request seems to work, but the template is not used.  E-mail alerts for the type/subtype in the condition to continue to use the default template.

I use the "Host SSH Service is running" alert to test because it is easy to turn service on and off on the hosts.  So I put the condition of "Virtualization/hypervisor" and subtype type "Compliance" as follows:

< ops: alertType > 16 < / ops: alertType >
< ops: alertSubType > 21 < / ops: alertSubType >
< ops: alertStatus > NEW < / ops: alertStatus >
< ops: emailAddress > [email protected] < / ops: emailAddress >
I also tried using an alertStatus of 'ACTIVE' and 'CANCELLED '.  Alerts cancelled also continue to use the default template.  I have not tried other types of alerts.  I'll have to find an easy to test with.  For any help or suggestion would be greatly appreciated.

Finally got this job with the help of VMware support.  The main thing was to use the email address of the recipient for the "emailAddress" value when you set the status of the e-mail.  You also need a rule for email notification to send notification.

Tags: VMware

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