MotoG3 - No. files see the square on my computer

Hello. I'm trying to fix the phone of my dad at the moment which is a Motorola G3. The problem is that no files appear in my computer / computer screen. He used to work, but now it shows no file but the G3 in computer / no SD no card etc. I tested it on a Windows 7 PC and a Windows 10 laptop. Here is a list of the things I tried without success. I try to avoid doing a factory reset:

  1. Cleared all caches the app using a cache clearing app application


  2. Updated all the apps


  3. A open the back and cleaned the contacts on the SD card and SIM card


  4. Tried different computers (mentioned above). In other words, it must be the phone itself the cause of the problem


  5. Motorola installed and updated the Device Manager


  6. From unknown sources in Android installation permit


  7. Ran an Android updates in the section of Android


  8. Phone restarted several times during all of the above

FIXED, SOLUTION FOLLOWING

To solve the problem if you have no blobs as above:

  1. Remove the SD card and put it in your computer using a card SD / USB adapt


  2. Copy all the files on the SD card for pc C: drive for a backup (make sure the file size is the same as on the SD card)


  3. SD format in Fat32 (default settings)


  4. Copy all the files on


  5. Put the SD card back in the phone


  6. Switch the phone off and on again


  7. Access the menu drop down. There should be parameters asking you if you want to use the SD card to the phone alone or other devices. Choose other devices.


  8. Reconnect the phone on the pc. You should now be able to access your files from SD card again.

Tags: Motorola Phones

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