Mouse (device unplugged) wireless HID error *.

First of all, this is the position that I asked for a long time, I hope someone can help me!

I bought a new silvertec mouse, model pb06, containing a usb transceiver and mouse.for my Windows 7 64 bit Desktop

The problem I have is when I plugged the transmitter/receiver, it auto install driver for me, but they say not installed driver and give error [wireless mouse HID] REASON (unplugged device) but my radio have no moving, I tried the multi usb port, no work.contact silvertec, no response.

My mouse had stack installed. And I try to plug and unplug the usb, stI will work dosent. I'm trying to uninstall the mouse driver and let it reinstall, still does not!

Hello

Thanks for posting your question on the Microsoft community.

I would like to know some information about the problem so that we can help you better.

What is the brand and model of your computer?

Thank you for details on the question and your efforts to resolve.

This problem can occur either because of corrupt device drivers or incorrect device settings.

I would suggest trying the following methods and check if it helps.

Method 1:
Run the hardware and devices Troubleshooter and check.
Reference:
Open the hardware and devices Troubleshooter
http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

If this does not help, use method 2:

Method 2:
Please use the suggestions in this article and check the issue.
Reference:
Mouse, touchpad and keyboard with Windows problems
http://Windows.Microsoft.com/en-us/Windows/help/Mouse-touchpad-keyboard-problems-in-Windows

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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