Mouse Wireless Dell Inspiron 2320 & keyboard unresponsive

So today, I discovered that the mouse and keyboard no longer work with the all-in-one device, I.  I replaced the batteries and also hooked to a keyboard and a wired mouse.  If I launch the Dell and press F2 or F12 I can use the wireless keyboard, but once the system is in place at the main screen I can not connect using keystrokes or mouse.  Can someone please respond and tell me what I should do next.  I checked the forum, but did nothing found and went to the support site and found nothing more.  I need to get the device upwards, but not sure where to go next.

Thanks in advance for support or a response to this post.

Are the totally separate keyboard and mouse or do they share a single or shared USB connection?  Have you tried one or several different USB 2 ports?

Was this an upgrade from a previous version of Windows or a clean install of win 10 (what version)?

Try this for starters:

  1. Turn off and unplug the cable from the PC, not just the wall
  2. Disconnect all external devices, including the mouse and the keyboard, including wireless dongle, if used
  3. Power button press / hold for about 30 seconds
  4. Reconnect the only USB mouse and keyboard (try wireless, if who preferred)
  5. Reconnect the power cord to PC
  6. Reset

Tags: Dell Desktop

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