Mozilla Firefox is incompatible... detected

Hello

I can't not only open the firefox browser, but also to uninstall it. Why?

When I uninstall firefox at the Control Panel, he continues by saying that I have to close the existing firefox, although I could not open yet and it did not open at all.

Hello YonggooPark,

Please provide more information. Try the following steps below:

a. open the Windows Task Manager
b. click the process tab

c. click Show processes from all users

d. you may be prompted for confirmation. Say Yes , or type the password.

e. search for firefox.exe or similar process

f. right-click on the process and select end process tree

g. now open computer > (c :)) drive > Program Files (x 86) > Mozilla Firefox > uninstall > helper.exe)

h. run the installer of the United Nations

i. restart your PC

j. reinstall Mozilla Firefox

Let me know if it helps.

Tags: Windows

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