MP3 player and KB 928439 fails to install - error code 80070005

Hello

I recently had a problem with Vista Home Premium SP2 suddenly refuse to recognize my Creative Zen MP3 player even if the player is recharged when the unit is installed.

When I plug the Zen to a USB port it says "install the driver software for device" informed me then that "Device driver software has not been installed successfully - MTP device. This is regardless of whether I'm using a USB hub or a USB motherboard.

In Device Manager under portable devices is an MTP device with a yellow exclamation point and tells me "this device cannot start (code 10)". I offer myself to check the solutions with Microsoft. This produces nothing - a result, nor anything else besides!

The research of this forum and the net I found and tried a number of soilutions, but nothing helped. However, there is one thing that I did not try to Fixit. However, this requires Windows PowerShell and when I try to install this it requires KB 928439 and this patch do constantly moved with the error code 80070005.

Any suggestions to solve the problem of origin with the MP3 player or the installation of Windows PowerShell would be greatly appreciated.

Thank you
Martin

Hello
 
scenario 1: This device cannot start code 10
 
I recommend you to update the graphics drivers and see if it makes a difference. You must be logged on as administrator to perform these steps.
 
1. open Device Manager by clicking the Start button, click on the Control Panel, clicking system and
Maintenance and then click Device Manager. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.
2. in Device Manager, locate the device, and then double-click the device name.
3. click Driver tab, then click on set to update driver and follow the instructions.
 
Now, try to follow the link provided to update a hardware driver that is not working properly and check the question below.
 
http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly
 
Visit your hardware manufacturer's website for the latest drivers for the device.

scenario 2: To solve the problem "KB 928439 fails to install with error code 80070005'
 
Method 1
 
Reset windows update components and then try to install the updates and see if the installation is complete. Open the link below and click on the cue, he touches.
http://support.Microsoft.com/kb/971058
 
If this is not enough, you try the next method.
 
Method 2
Try to download and install the updates manually. Visit the link and enter the KB number for updates and download the same.
http://www.Microsoft.com/downloads/en/default.aspx
 
All the steps suggested to try the link below.
http://support.Microsoft.com/kb/822798
 
Try these steps and let us know the answer.

Thank you, and in what concerns:
I. Suuresh Kumar-Microsoft Support.
Visit our Microsoft answers feedback Forumand let us know what you think.

Tags: Windows

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