Multiple instances of firefox in the Manager of tasks but FF does not open

-Windows XP SP3 (updated with all critical updates)
-FireFox 25.0.1 (Note: originally, I had version 31, but there are a few days that has stopped working)
-Norton Security Suite (version of comcast) up to date
-J' have IE6 and Chrome 37 like browsers (Note: FF stopped working, IE8 had also ceased to operate-page would open, only one system process, but the page would never load)

A ran the following tests:
-SUPERAntiSpyware Free Edition
-Malwarebytes Anti-Malware
-Ad-Aware Antivirus
-Spybot-S & D Start Center

Found some non-critical infections still possible (nothing too crazy)
Symptom persists as follows:
-cool computer boot
-Open task (no case of FF) Manager
-Open firefox - process appears in Task Manager and it goes immediately to 50%
(Nothing opens and nothing listed in the Applications)
-Open a second instance of firefox - 2nd process appears in Task Manager
(still nothing opens and no instance appears in the Applications
(two instances continue to operate the CPU usage - a 15% and the other running at 35% - at a 50% YTD or both can be executed at 25% each)
-opening a third instance of firefox
(still nothing opens, and three bodies show in the Task Manager process and cumulatively race to 50% - example: 15 + 15 + 20 or 10 + 15 + 25)

Troubleshooting:
restored a picture disc from may 2014
-Note: Dec 2013, I had made a complete NEW installation new Windows XP being drafted for EOL and installed all updates, including SP3, so that the image I have chosen to may was 5 months old, but I chose this one because of some other programs I had installed this month and didn't want to go through this again
(- Note #2: I disk image, make a monthly PQI backup of my C: drive and my drive R :) I have two hard drives 300 G each, while C: drive is OS only and drive a: all my downloads, my documents, my pictures, etc.)

-After the restored image, I tried to open FF and IE8, neither app was problematic. FF auto update version, I don't know, but it was on 31 when I realized that the problem was BACK. Had a few critical updates to WIN, and IE8 does too!

uninstalled IE8 (restored to IE6, and now IE work - but obviously I can not live with IE6 - only necessary update!) uninstalled FF31 (and deleted all temp files and the profile of the account) and installed a copy of FF25 Neuve - while I immediately force autoupdater shut down and removed the update files, so I could stay on FF25.

Now FF25 will only open on the second instance of the process (the first will always be 50% of the CPU, the second will open and run between 0 and 10 CPU and application in the Applications)
-J' learned that I can kill the process by 50% using the the Task Manager or process explore and total CPU usage will be reduced down to 0% - 10%

I can open a lot of tabs with no problems and I can right click on a link to open a new window and everything is good, BUT if I use the ICON on the desktop, quick launch ICON or the START > programs > icon, then the NEXT process will increase to 50% and no second window opens

I've seen dozens of forums that have reported similar memory problems, but none has been resolved.

Can you help me? I don't want to upgrade from IE6 to IE8 right now, but I won't use it for anything but stable until I can upgrade. Note: in addition to being very slow, I was move to Chrome, but I never liked Chrome... I use FF right now to ask for help.

Any suggestions?

I followed donaldmaloney suggestion and it works now. Here's how I did it:
-uninstalled all instances of N360
-restarted,
-remove all the remaining files from the initial installation,
-restarted again
-reinstalled N360
-a ran Live Update several times and restarted
-repeated Live Update until no more updates to date are available

And now I can open the IE and FF.
Save yourself the time, stop working with Norton support staff, but BRAVO to them to understand their product to the root of the problem and they do not include a fix for the problem, but uninstall/reinstall was the only way to allow the difficulty of working. Great work!

Detective Conan!

Tags: Firefox

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