muse customers file update

A customer sent me his Muse site for review and modification. I get the following message appears when I try to open the file.

"The file of the Adobe Muse site requires a newer version of Adobe Muse. Please upgrade to the latest version. "I can update his file and how - or should my customer do on its end and then send me the file?

Thank you

Stephanie

Screen Shot 2016-03-23 at 12.30.03 AM.png

Hello

According to the error it seems, you are using an older version of Muse and the site sent by your customer has been created in the latest version of Muse.

Please go to creative cloud application > click the gear icon and select "Automatically search for the update of the app" > Muse to update and you will be able to open the file.

In case you still face the problem, so let know the Muse and the MAC version you are using.

You can check the version of Muse of Adobe Muse CC > Adobe Muse cc

You can check the version of MAC in the Apple menu > about this Mac.

Kind regards

Vivek

Tags: Adobe Muse

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