Muse switches do not logon accounts

I create three sites in MUSE. It is live and running found an account paying on BC. The second and third are customer sites and I now use real problems.

First of all, I am running MUSE Beta 7. I am trying to SWITCH of ACCOUNTS in PREFERENCES so that I can download a customer site using a NEW ADOBE ID. I get the error message: "username or password is incorrect, please try again." (SEE PHOTO). The new Adobe ID client WORKS PERFECTLY on the Internet Sign-in Adobe site page.

So I went to my ADMIN on BC and updated updated instead of the track for the client to a site FEE and thought that I could switch the account from BC for the new site of PAID to a new USER ID ADODBE. But no, there seems to be no way to change a user paying in the PARTNER PORTAL to a new Adobe ID, then the customer has a log-in separate. I'm not a PARTNER paying for Business Catalyst, but I can't imagine BC lowering business.

What can I do to recognize a new ADOBE ID in PREFERENCES of MUSE?

And second, if someone in the MUSE team knows what to do about switching ID on accounts paid in British Colombia, please help as the forum for Business Catalyst doesn't seem to be booming with helpful employees.

FYI: Best start Adobe have support staff who can address the TWO Business Catalyst and MUSE of questions since I'm not alone in the use of tools and Adobe pushes to have the products correspond as much as possible.

Pulling my hair out!

Screen shot 2012-05-11 at 2.53.04 PM.png

I'm sorry that you still have questions. The next step might be to clear your login information and try again.

  1. Close all Adobe applications
  2. Remove the following directories:
    • Windows (Typeing in the bar, you should get the correct folder to delete):

      • % APPDATA%/... / Local/Adobe/OOBE
      • % APPDATA%/... / Local/Adobe/MBLStore
    • Mac:
      • /Application support/OOBE
      • /Application support/MBLStore
  3. Revive the Muse and try to connect again

If you're still having problems, let us know. Also note that you will need to connect to Adobe Application Manager still once more.

Tags: Adobe Muse

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