Muse throws me an error message: an error has been detected and will close. Failure of the assertion in the file: MuseDOMFontProvider.cpp. How can I fix it?

Please help me.

Argh.

This error message occurs when a specific font will not load. This particular font comes with Muse and is only used within the user interface of Muse. It does not appear in the font menu. The call to Windows to install the fonts that are used only by the Muse is a failure and that causes this error. The fonts are stored in the files shown in your screenshot of the file resources. These files are good names and sizes, so the police files seem to have been correctly installed. The fact that you were able to uninstall and reinstall without reporting errors makes very little likely, there is no problem with the permissions on these files settings.

The few reports we got this error are all customers who use Windows 10. All but one have been using Spanish Windows 10. The other used Italian. Two clients reported the problem being solved by turning on Windows Firewall. It seems extremely unlikely there is a direct relationship between turning on Windows Firewall and what are default load. However, it is possible that turning on Windows Firewall included turn off any other anti-virus/anti-malware providing another firewall and it is at least theoretically possible such software could choose to stop an application to load a font for application-specific use (although I have no idea why there would be a reason to prevent this).

Please be 100% certain that you tried the path off completely from all anti-virus/anti-malware software and the non-Microsoft Firewall software you have and that you enable the Windows Firewall. If that does not always avoid the error, then I would ask you to consider joining the beta program Adobe Muse to allow us to provide you with special versions of Muse to try to isolate further the cause of this failure.

Adobe Muse beta program is open to all current subscribers to Muse who can accept the terms of the non-disclosure agreement. You can join the http://museprerelease.com>.

The current construction of prerelease will launch on your computer, because we have modified the code to ignore this error. However, the current beta builds are not at a level of quality that should be used for production activities and the fact loading of application-specific policies apparently does not work on your computer can prevent fonts Typekit Web is used. Installing a beta version (side-by-side with the 2015.0 version) is not a solution. It would be just a way to try some additional tests that could provide new information about the failure and therefore perhaps refine the root cause.

Tags: Adobe Muse

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