music of a deleted e-mail continues to play constantly.how I can remove it / w7

I received an email from joke to a friend who had background music.i read the email & then deleted it.unfortunately music plays now constantly on a loop.any of ideas to remove it, please

Hello

The question seems to be some sort of infection, or maybe a virus occurs in the background.

Method 1:

Run a full scan using Microsoft Security Essentials or the antivirus program you use respective.

You can also visit the following links and perform analyses in line with the tools provided.

http://www.Microsoft.com/security/scanner/en-us/default.aspx

http://www.Microsoft.com/security/PC-Security/Malware-removal.aspx

Method 2:

Follow the steps in the below link.

Remove temporary files

http://Windows.Microsoft.com/en-us/Windows-Vista/delete-temporary-Internet-files

Method 3:

Also check in Manager tasks that program like Media Player is playing all the files, if they end the Task Manager tasks.

Please refer to the links below to find out how the the Task Manager

http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-Task-Manager

Hope the helps of information.

Tags: Windows

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