My account/create cloud membership cancellation

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• Creating cloud membership bought but deletet / lost

  I bought the full Creative Cloud 1 year membership with my Adobe ID and made the first payment. After installing a new instance of Desktop CC on a new hard drive with a new OS (windows 8.1). I couldn't download apps except the free trial versions

  and the history of my account does not show the purchase, which has already been registered here before.
  I tried to connect and the new in my CC Office without success. The help pages are sending me around cycles - and on the forum...
  Can I get it please contact with some real support or if anyone has had the same problem?

  Kind regards
  Soeren

  Soeren1988 I checked the e-mail address you used to post on this forum and their has never been an Adobe membership applied to this account.

  I recommend you to contact our team of support directly to Contact Customer Service to locate the address/Adobe ID of the email that contains your membership.

• Creating cloud membership-Adobe Application Manager install problem

  I recently signed up for the composition of creative cloud.

  I downloaded Adobe Application Manager. (After that I logged on the site of creative cloud)

  I can download applications, extract it, and then it fails to start the installation or is unable to complete the installation. (For example on Muse it will fail to exceed the 16%)

  My operating system is windows 7. There i7, 1 GB, ram 8 graphics card, /specs etc are not a problem.

  I tried to run the installer from adobe cleaner, I uninstalled all adobe products, several times. I have changed the preferences for the location of the download several times. Nothing works.

  Also, I run with adminstrator priv adobe application manager.

  My windows user account is an administrator.

  I waited for hours without any sign of progress.

  The program does not report any errors that it just is not to proceed with the installation.

  ... Ideas would be greatly appreciated.

  OK SOLVED THE PROBLEM

  This is certainly not the fix I was hoping, but it works. Essentially a reason any the vcredist exe does not load correctly the internal files in the exe file. What I had to do was use 7zip to extract all of the internal files in the exe file. Then I renamed the primary file inside the executable file that adobe is looking for. Right after it extracted I deleted the default adobe exe file and pasted all the internal files with the primary internal file renamed the default adobe exe file. Worked like a charm

  Certainly a pain but at least it works... Also it took me more than 20 hours to solve this problem. So I'm pretty upset.

  It was adobes fault beause they should of already extracted the internal files in the program instead of being lazy and leave in the exe file.

• I need help to cancel my account creative cloud I wrote the wrong email address when I created it

  I need help to cancel my account creative cloud I wrote the wrong email address when I created it. Is there a way I can do?

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• Creating Cloud account said I need to 'buy now', but I've already paid my membership

  My account creative cloud said I need to 'buy now' but I've already paid my membership and it works perfectly on my Macbook Pro. I'll just have questions on my iMac. Help!

  Inkdropl49296289 see Solutions to connect, activation and errors in connection with creative cloud and applications Creative Suite. for more information on how to solve the connection error that prevents your membership being authorized.

• Cancel my account creative cloud

  @I have to cancel my account cloud creative, simply because I don't use it any more. The links you provide to cancel my subscripton are useless. It keeps sending me around cirlces. Whenever I log in, I click on 'manage my account', then below highlighted in blue, I click on "cancel my subscription". Only to be wrapped around according to consistantly by clicking on 'Customer Support' then click on ' still Nedd help? Contact us. "over and over again. This company needs to create a system where consumers could easily contact customer, not not being swung around in circles.

  Hello

  The following link may help you cancel the composition creative cloud: cancel your creative cloud membership

  Try to cancel the subscription by using any other browser, apart from the one you already use.

  Also try to reset the settings of the browser and delete the cookies before you try to cancel the subscription online

  If you are still not able to do the same please contact support: contact customer service

  Kind regards

  Shipti

• To load every month, but the only product in my account is a membership of creative cloud 'free. '

  I am being charged every month for what was initially a monthly subscription of InDesign. I want to cancel this subscription because I have not used in the month, but when I connect to my account and try to manage my account, the only thing showing in my products is a free creative cloud membership. The only product shown under my account being a free membership, there is no option for the cancellation. In addition, I give myself the opportunity to contact support by phone or chat. It's the only one on behalf of Adobe, so I, I know that I am not connected to the wrong account. I need help get this resolved. All that it takes to complete the payments of $31 / month, I do.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Adobe cloud always take money from my account even though I cancelled my subscription in may 2016

  Adobe cloud always take money from my account even though I cancelled my subscription in may 2016

  Hello

  I see that you have Adobe ID under the same email as with forums. After checking reviews, according to me, you had a cloud creative subscription

  which is now cancelled and you received as well a credit for the same thing.

  Kindly share the details of the charge in a private message so that I can check.

  You can also contact customer service for more information.

• I need to cancel this regular creative cloud membership (one year)

  I need to cancel this regular creative cloud membership (one year), because it is very expensive and I don't have any money for the page

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• We were members of creative cloud and when the membership was to be renewed, we asked one month free. This leads to 2 accounts creative cloud on our page... a renewed and paid for and the other related to the temporary use.  How to get rid of the tempo

  We were members of creative cloud and when the membership was to be renewed, we asked one month free. This leads to 2 accounts creative cloud on our page... a renewed and paid for and the other related to the temporary use.  How get rid of the temporary use of a month?  They both have the same ID and both appear on the administration page.  Thank you.

  Please contact customer service to get this resolved.

• I want to cancel my account creative cloud. Can you help me?

  I have registered and want to cancel my account creative cloud.

  How to cancel a subscription cloud creative

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Creative cloud membership renewal cancellation.

  How to cancel creative cloud membership renewal? I recently received an email saying my subscription will be renewed next month, and I don't want it... After signing but it says I have not any affiliation that I signed up to. How can I make sure that the composition not be renewed? I already tried to contact Adobe support but only it redirects me to the forums...

  Two years ago, I had signed up to a year for a membership for a photography class, I took, but when I tried to cancel it after my class (I managed to talk with a guy), he said renewed the contract of a year and I had to pay for it for another year and now this year is almost up I will not renew... However, I can not even in contact with someone to check if I have in fact creative cloud to renew it or not, I trust email or when I log online...

  I'd appreciate any help,

  See you soon.

  Quick Tip - please ensure that you are connected with the same Adobe ID associated with your subscription.  You will get then of phone options & cat instead of just the forum.

  Thank you

  Bev

• Hi guys, I have to cancel my account creative cloud, but I did not undo the plan in my menu of management plan. Do you know what I can do? Thank you

  Hi guys, I have to cancel my account creative cloud, but I did not undo the plan in my menu of management plan. Do you know what I can do? Thank you

  Use the phone or Chat - support

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails try using another browser.

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb Governments

  800-833-6687 (the only one from 05:00 - 19:00 PST, Monday to Friday day US).

• I canceled my account same day and join as convert PDF word has not converted correctly how to get credit for membership cancellation

  I canceled my account same day and join as convert PDF word has not converted correctly how to get credit for membership cancellation

  You need to contact Adobe customer service:

  They will check and help you. (Live chat)

  Contact the customer service

• I am an undergraduate student for a further period of 6 months and I really need 3 applications. Can I still buy a year membership to creative cloud without cancellation to half way through?

  I am a student for 6 months and I really need 3 applications. Can I still buy a year membership to creative cloud without cancellation to half way through?

  Yes.

  Adobe does not monitor your status as a student through the year and close the stopcock that day you graduate.

  All that matters is that you qualify for student status when registering. Once you are accepted, your 12 month plan is frozen for 12 months until the next renewal date.

  However, check the eligibility requirements to see if your path and your institution is eligible

  Student software discounts, eligibility student | Adobe