My computer shows no external hard drive

I am preparing to upgrade to Windows 7 XP. I bought the Western Digital My Book Essential drive (2 TB) external drive to back up my computer (300 GB partitioned into three logical drives). The drive appears in Device Manager as installed and working. but is not in the "My computer" window After discussing the problem with the Western Digital support, I was able to put in place a work around by placing a shortcut to the drive on the desktop, but would rather do appear in 'My Computer' window before starting the next phase of backup of the computer to do a fresh install of Windows 7. Is there a solution for this? Please and thanks in advance. Desktop computer Dell XPS (Gen 5) with 2 GB of RAM.

You can access the drive via a shortcut on the desktop, but you do not say what happens if you open Windows Explorer and put the drive letter (or the drive letter and folder name) into the address bar.

In other words, open Windows Explorer and type I:\ (or S:\ or whatever it is you the reader named at this stage).  If this works, you should be able to run Windows Easy Transfer (or a backup program) and specify the external drive as a target.  There is really no need to use 'my computer '.

(For after your description of how you created the shortcut, it seems that type the drive letter in the address bar of Windows Explorer will work fine.)

Tags: Windows

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