Turns off external hard drive... Do not see it displayed in my computer

I've just set up a new computer and I copied filed from my old computer to an external hard drive.  When I plug my external hard drive to the new computer USB port... it turns on but only run for a VERY short time, and then turns off.  I tried to see the external hard drive showed in my computer... it does not appear there.  Y at - it something I need to do for my drive external hard DO NOT turn off after a few seconds.  Why I don't see that there is another "drive" on my computer?

I would recommend that you contact the manufacturer of the external hard drive and see if they can provide a flexible solution. Good luck, Bob

Tags: Windows

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