My computer was stolen from an authorized Apple store, but the store refuses to adequately replace my computer. What should I do?
Good afternoon
I bought my macbook in-store London´s Regent Street and went to visit Colombia. My computer broke down and so I went in an authorized Apple store, INext in Santa Marta. Here is their website: www.inextstore.com.co
On 27 January, after three months of waiting for a spare part (who said they originally would take a week or two to find), I was told the part couldn t be found, and they offered to buy me my computer. I said, I think about it but smelled something suspicious, and returned to the store a few days later to get my computer and the money back guarantee, when another Member of staff told me that it had been stolen on 16 January, that is before the day where they offered to buy my computer! This means that during ten days after the flight, they don't warn me the flight and even tried to hide from me. So, I realized that they had lied to me.
Whatever it is, they offered me a second hand computer to replace my only, but they want to keep the money I paid in advance for the repair, as they claim that my computer was not working. I can't trust them more that they have already lied to me, and they could give me a computer of second hand with no original parts. As of today, they still have the money I paid for the replacement part that never happened and I Don t have a computer.
Nobody knows, outside to report them to the authorities, if there is anything else I can do? I already wrote to Apple to let them know about the behavior of their authorized dealer, but any additional siggestions would be great.
Thank you!
It's very awkward, Zorba777. You talk about a country that does not have the kind of laws for the protection of consumers that you will find in the United Kingdom (or USA). And I imagine that the legal side would be difficult to implement, too. Anyway...
Advisor Apple was a good idea. Apple needs to know these things.
If you were there as a tourist, talk to their tourist Office.
If you have a receipt for any of this transaction and was assured, approach your insurers.
If this last road is taken, you must first report the matter as the theft to local police (and get a report number).
Your insurers will require the it.
Good luck.
Tags: Notebooks
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