whenever I try to burn a cd with windows media player, a blue screen appears and restart my computer, what should I do?

Similar Questions

• When I try to burn a video with windows media player, that it will not automatically to the window where add item option is available. Why?

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  You try to burn a video DVD? If_yes_that is not supported
  by Windows Media Player, try using Windows DVD Maker.

  The following items may be worth a visit:

  Burn a CD or DVD in Windows Media Player
  http://Windows.Microsoft.com/en-us/Windows-Vista/burn-a-CD-or-DVD-in-Windows-Media-Player

  Burn a CD or DVD in Windows Media Player:
  Frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows-Vista/burn-a-CD-or-DVD-in-Windows-Media-Player-frequently-asked-questions

  Windows Vista - Windows DVD Maker - burn video disc
  http://Windows.Microsoft.com/en-us/Windows-Vista/burn-a-DVD-video-disc

  Volunteer - MS - MVP - Digital Media Experience J - Notice_This is not tech support_I'm volunteer - Solutions that work for me may not work for you - * proceed at your own risk *.

• Recently I have not been able to burn a CD with Windows Media Player: I get an error message: "Windows Media Player cannot find the file."

  Hello

  I recently haven't been able to burn a CD with Windows Media Player (he worked last week, but not now). I get an error message "Windows Media Player cannot find the file. The link between the library item and its digital media file associated with may be broken. "Try to fix the link or delete the item. There is a web help option which says that to fix a link, you click on the blue icon next to the item, then click "Browse this article. But the only icon I see is a little blue triangle next to individual songs in the library pane or list, there is no icon next to the name of the playlist. Although the click with the right button on the blue triangle gives me a few options, "Browse this point" is not one of them. Does anyone have any ideas what is wrong and how can I sort it please!

  Rick

  original title: burning a CD problems

  Hello

  
  (1) what version of Windows Media Player do you use?
  (2) what is the model of your CD burner?
  (3) you have the latest drivers for the CD burner?
  (4) what type of file you are trying to burn?
  (5) you receive error codes?
  (6) what version of the operating system is installed on the computer?
  (7) we get to a particular file?
   
  
  Method 1: You can try to update the drivers of your CD burner visit the manufactures Web site.
   
  Method 2: You can try to remove the CD, and then insert another CD and try to burn another file and check if the problem persists.
  
  Method 3: You can also check out the link below:

  Windows Help and procedures: burn a CD or DVD in Windows Media Player: frequently asked questions

  I hope this information helps!

• Burn a CD with Windows Media Player

  I tried to burn a cd with windows media player.  I think that it is version 11.   I put the songs I want to burn on the right side where it says to put them.  I use a cd cd - r Phillips.  He'll burn 3 or 4 songs, and then eject the disc.  I tried several times and it does every time.  Any advice on how to burn the entire list of songs.  There are 15 I wanted to put it on disk.  And it's an 80-minute drive, so there is a lot of time on them.  I lost a few disk already so any advice would be appreciated.

  Thank you

  Rita

  you have to 'turn off' the ' auto eject and auto burn / rip "feature for your cd device.

  in this way the cd will stay "unburn" and can accept more files.  later, when you have copied all the files on the cd, then you can manually run a ' burn / rip.

  try to go to the menu bar of media player file.  then, under Tools > options there should be a tab to customize the "rip" where you can change the ejection and extraction methods.

  regarding as to why you seem to only be able to copy multiple files at the same time, it is probably due to low resources on your system.  Maybe you are low on memory or disk space when you use the media player.

  so, you could try to just use the Explorer to transfer files on the cd.

  You can open the Explorer and then find the folder that contains your music / song files.   then as with any file, you can drag and drop them on the cd or use other methods that you want to copy files from one place to the other.

  also, most computer come with specialized software that is designed for your device to computer and cd model.  This software will be has features to copy files to the cd, and will also have the necessary controls to fine-tune the device cd and windows to play and the extraction of files.

  Finally, it has been my experience that about five years of cd home-made, even if you buy the best cd for recording as those made with layers of gold and those with false promises that they last forever...

  Unlike the cd music that we buy at the store, the method that we have with the computer is not industrial strength and something happens to the layers inside the House made conference that degrade over time.  I have studied this issue carefully and I just to let you know about the phenomena.  (I almost lost some one of a kind songs where the group no longer exists or their albums.  I actually have the only copies of these songs in particular in the world)

  in any case, certainly keep copies of your music on the hard disk. You can also store copies of your music on the site of skydrive from microsoft for free.

• How can I fix C00D199F error code when trying to burn a CD with Windows Media player.

  Original title: How can I fix C00D199F error code

  Error message when trying to burn a cd with Windows Media Player

  Hello

  1. what version of Windows Media Player do you use?

  2. the specific issue of burning CD using WMP?

  3. What is the exact full error message?

  4. what you are trying to burn?

  5. is the specific question on the disk?

  Method 1: You can run the fixit available in the link below and

  Your CD or DVD drive cannot read or write media

  http://support.Microsoft.com/GP/cd_dvd_drive_problems/en-us?EntryPoint=lightbox

  Method 2: Clean the disc

  Clean the CD or the DVD. To do this, use a disc cleaning kit. Or gently wipe the silver side of the disc with a soft and Lint cotton cloth. Do not use cloth of paper which can scratch the plastic and leave streaks. When you clean the disc, wipe from the center of the disc outward. Do not use a circular motion. If the problem persists, clean the disc with a damp cloth or a commercial CD or DVD cleaning solution. Dry the disc thoroughly until you insert the disc in the drive.

  Select a slower recording speed and check if that helps.

  1. in the Tools menu, click Options, and then click the devices tab.
  2. in devices, double-click the CD burner, and then click the recording tab.
  3. in the write speed list, select a slower speed.

  Method 3:

  Perform the clean boot and check:

   

  http://support.Microsoft.com/kb/310353

  Follow the above article.

  
  If you have any third party installed a CD/DVD burning software, uninstall them temporarily for Add / Remove Programs. Subsequently, check if you are able to burn CDs in Windows Media Player.

  Reference: Burn your own custom CDs

  Hope the above information is helpful.

• How do I burn a cd with windows media player and have not any second 3 breaks inbetween the songs?

  How do I burn a cd with windows media player and have not any second 3 breaks inbetween the songs?

  In the following FAQ... scroll to the bottom for...:
  "Why are there gaps sometimes long between songs on the CD I burn?

  Windows Vista - burn a CD or DVD in Windows Media Player:
  Frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows-Vista/burn-a-CD-or-DVD-in-Windows-Media-Player-frequently-asked-questions

  The free software CDBurnerXP has an option to burn a
  CD music with or without addition of gaps.

  (if the audio has static air at the beginning or at the end...
  which will need to be deleted manually with an audio
  Editor-in-Chief).

  (FWIW) It's always a good idea to create a system
  Restore point before installing software or updates)

  CDBurnerXP
  http://www.CDBurnerXP.se/
  (Yes, it works on XP, Vista, 7)

  CDBurnerXP to make Audio disc
  http://CDBurnerXP.se/help/audio/compileaudio

• I can't burn a CD with Windows Media Player.

  I can't burn a CD using Windows Media Player. I use a Sony CD - RW 700 MB and the latest version of Windows Media Player.  My computer recognizes it as a blank CD, I can create the playlist to burn and when I hit the button to burn, Windows goes through the motions of burn the disc, but when I re-read the disc, there's nothing there, it's always a blank disc.  The same thing happens with itunes.  I tried to use a blank Memorex CD - R disc, but my computer will not even recognize it.  I burned the disks before using Windows Media Player.    Help?

  Hello

  Having too many CD/DVD programs can cause strange problems, especially if they're loading of parts of
  themselves at the start because they will be competing for resources. This does not mean that this issue has been
  caused by those, however, it's a possibility depending on which and how many you have installed.

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
  Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
  correctly.

  Burning at low speed, or by using the master could help. A CD/DVD cleaner might help.

  Brand of the CD or DVD drive can also be the problem. Low quality (cheap brands) are always problematic.

  CD/DVDs have a tolerance + - and your can read/write on the edge outside these discs
  tolerances. They may be delivered, but it is generally more economical to replace the disk.

  Several good info here:
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Notes on the troubleshooting and repair of readers of compact disks and CD-ROM Drives
  http://www.repairfaq.org/repair/F_cdfaq7.html#CDFAQ_014

  -------------------------------------------------------------

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  Then run checkdisk (chkdsk).

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  ==========================================================

  After the foregoing:

  References to Vista also apply to Windows 7.

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The DVD player does not work after installing Windows 7
  http://support.Microsoft.com/kb/975270/

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
  Setup after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and the
  correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry settings for your
  CD/DVD drive someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays
  all devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• try to burn a cd on windows media player error - parameter is incorrect

  I am trying to burn a cd on windows media player and it repeat setting is incorrect.

  Hello

  1. what version of windows media player do you use?
  2. don't you make changes on the computer before this problem?
  3. What is the full and exact error message?

  Try to run the fix it tool to the article below and check.

  Your CD or DVD drive cannot read or write media
  http://support.Microsoft.com/mats/cd_dvd_drive_problems/

  See also:

  Resources for the resolution of problems in Windows Media Player
  http://support.Microsoft.com/kb/843509

• Not possible to burn a CD with Windows Media Player

  Windows Media Player in windows 7

  All of a sudden CD burning became a problem. After I insert a disc in the drive, a message appears indicating that I need to insert a disc or another message will specify that windows does not detect the cd or windows media player does not detect the disc. I don't know what is happening. I need help!  Thanks, Lindalooloo

  Hello

  Close WMP and all players and burn programs. Click with the right button on taskbar - task manager - process
  Tab - search for WMPlayer.exe and if it COMPLETED the PROCESS on this subject.

  Now stick to a CD and what happens?

  --------------------------------------------------------------------------------------------------------

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Windows 8 - can't burn the disc with Windows Media Player after you refresh the PC as well.

  Original title: cannot burn, was ok and then nothing, has had this problem for a week now, redrawn, changed registry, tried everything?

  Windows Media Player could not complete burning because the disc is not compatible with your drive. Try to insert another type of recordable media or use a disc that supports a write speed that is compatible with your drive.

  Hi, Dorian,

  Thanks again for your response. Really, I apologize for the inconvenience caused to you.

  You can try these methods to solve the problem.

  Method 1: Run Windows Media Player Performance convenience store.

  Please follow the steps below to do so.

  (a) press Windows key + W keys on your desk.
  (b) write the Troubleshooting in the search box in the upper right.
  (c) select the Troubleshooting option after the search.
  (d) select the option of Performance of Windows Media Player .
  (e) click Next to perform the resolution of the problems of performance of Windows Media Player and follow the steps.

  If the problem persists, use method 2.

  Method 2: Follow the steps in the link here and burn the CD or DVD.

  Burn a CD or DVD in Windows Media Player

  http://Windows.Microsoft.com/en-us/Windows-8/burn-CD-or-DVD-Media-Player

  I hope that solves your problem. Please feel free to write back to us, if you are facing any problem related to Windows.

  Thank you

• ING I have no cd burner when I try to burn a cd in windows media player

  I am trying to burn a cd from the computer, but he always tells me that I have no cd burner - what can anyone give me some advice

  Hello

  • What were the changes made before the show?

  You can check this link:

  How to troubleshoot problems that occur when you copy data on a CD - R or CD - RW optical disc in Windows XP

  http://support.Microsoft.com/kb/324129

  See also:

  http://Windows.Microsoft.com/en-us/Windows-XP/help/Windows-Media-Player/11/burn

• When you try to burn a CD in Windows Media Player, I get a message saying that I have to put in a blank CD.

  Summer burn some Media Player CD... well 'til now. Select my list of 'Burn', put the CD in the tray and close; Click "Start burn"... then it gives me a message that I need to put a blank CD in (just open a blank CD pack), I then open and close the drawer. It looks like it will start burning... and then, in a matter of seconds, a message is displayed on the bottom of the screen indicating 'Burn '... finished What courses he does not burn anything. I tried about 6 or 7 was now even restarted.  Any thoughts? Thank you.

  Hello

  1 have had any changes made on the computer before the show?

  2. what operating system is installed on the computer?

  3. have you installed any third-party CD/DVD writing program on the computer?

  Method 1:

  I suggest to see the link and try to run the fix it:

  Your CD or DVD drive cannot read or write media

  http://support.Microsoft.com/mats/cd_dvd_drive_problems/en-us

  Method 2:

  If you use the Windows 7 operating system, I suggest you to reduce the recording speed and check if it helps:

  a. on the Tools menu, click Optionsand then click the devices tab.

  b. in devices, double-click the CD burner and then click the recording tab.

  c. in the write speed list, select a slower speed.

  d. the question test.

  If the problem is not resolved, please provide more information to help you best.

• Not possible to burn music with Windows Media Player

  When I drag music from MP3 Rocket files to burn the pane in windows media player, they will not 'stick' nor will they stick to the music library... althoguh I did it before in the two front wings, why not more?

  OT: drag & drop

  Hello

  I suggest you try the steps from the following link to burn CD/DVD with Windows Media Player.

  Burn a CD or DVD in Windows Media Player
  http://Windows.Microsoft.com/en-us/Windows7/burn-a-CD-or-DVD-in-Windows-Media-Player

  Additional information:
  Burn a CD or DVD in Windows Media Player: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows7/burn-a-CD-or-DVD-in-Windows-Media-Player-frequently-asked-questions

  If the problem is only with MP3 rocket software, then I suggest you to contact the support of the rocket.

• Burning a slideshow on CD with Windows Media Player. Photos will not be displayed!

  I have a slideshow of photo .wmv (set to music with image transitions) on a computer that I am trying to burn a CD with Windows Media Player.  Photo slide show appear correctly on the computer.  However once on the CD, read in a CD player, plays the part of the music of the slide show, but none of the images are displayed.

  A grade side is that I have all of the original photo files.  But they are not embedded in the .wmv file.

  Any suggestions would be greatly appreciated.

  Thank you

  I have a slideshow of photo .wmv (set to music with image transitions) on a computer that I am trying to burn a CD with Windows Media Player.  Photo slide show appear correctly on the computer.  However once on the CD, read in a CD player, plays the part of the music of the slide show, but none of the images are displayed.

  A grade side is that I have all of the original photo files.  But they are not embedded in the .wmv file.

  Any suggestions would be greatly appreciated.

  Thank you

  =======================================
  Windows Media Player is not the application for this task.

  Take a look at the following article:

  Windows Vista-
  Burn pictures or videos to a CD or DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/d5f2879b-a59e-42FF-b454-1a203529c6631033.mspx

  If you're running Vista Home Premium or Ultimate... and
  to burn on a DVD-video .wmv file that should play
  in a free-standing DVD player... Take a look at the following
  Article:

  Windows Vista-
  Windows DVD Maker:
  Burn a DVD-video disc
  http://windowshelp.Microsoft.com/Windows/en-us/help/27a0225d-260e-4313-8a82-7c5253e93e6f1033.mspx

  If you have any other questions, let us know.

  John Inzer - MS - MVP - digital media experience

• No reading DVD with Windows Media Player

  WMA crashed

  I used to use Nero on my old computer. I built a new computer and bought Vista and liked the use of Nero I installed it on Vista. During the installation it windows warned me that there is perhaps a conflict if I installed it. I went a head with him and of course, there was and nero would not work. I tried to uninstall it and was able to complete the removal of the program, because it has a conflict and stops. At this stage the WMP always worked very well. Recently, I installed a DIVX player... not by choice... I wasn't thjought I DL update or something, not a media player and pay any attention to any. So I removed the player and now I can't watch a DVD in my media player more. He tells me that windows media player has stopped working. I send the reports to help set and have nothing in return as in to solve the problem

  What are my options? Thank you!

  Hello casey_,

  Thank you for your response.

  In addition to the Bindu response, you can also try to perform a restore of the system to an earlier point before the installation of the program, and then check the issue. For more information about the use of system restore, please see the link below: System Restore

  If the problem persists, please relay the error message received when you try to play a DVD with Windows Media Player, and if the problem occurs when you try to play the DVD or single.

  You can also run the following diagnostic tool to diagnose and repair problems with your CD or DVD drive trying to read or burn media.

  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  Thank you

  Mary
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.