My computers Bluetooth is not detectable

I run a computer (Dell) Alienware Laptop m11x. I use a mouse Microsoft Bluetooth 500o for the last 8 months. As soon as I got the mouse I could associate and install on my computer with no problems whatsoever. The only oddity I got with the mouse is that during a working session, it would lose contact with the computer and I have to restart the mouse.

Last week my mouse has lost its connection again but this time I couldn't plug it back no matter what I tried. I thought it was the mouse so I got a new. After spending a lot of time today working, I was unseccesful. I also have a phone compatible bluetooth. He sees the mouse and the computer. The computer does not see my phone.

I looked over all the FAQ and forums that I can find on this subject and I don't know what else to do.

My bluetooth is turned on and discoverable defined.

I downloaded the latest drivers several times. I downloaded the drivers for the mouse.

Everything is set on "on".

I think it's a hardware problem, but then my phone would not be able to discover (but not connect to) my computer, right?

Thank you!

Hello

Method 1:

Make sure that the Bluetooth function is started.

(a) click Start, type services.msc in the search box and press ENTER.

(b) in the list programs, click Services.

(c) If you are prompted for an administrator password or for confirmation, type the password, or click on continue.

(d) double-click the Bluetooth Support service.

(e) if the Bluetooth Support service is stopped, click Start.

(f) in the startup type list, click Automatic.

(g) click OK.

(h) If you are prompted to restart the computer, click Yes.

Method 2:

You can also check out the following link and check if it helps:

http://Windows.Microsoft.com/en-us/Windows7/add-a-Bluetooth-enabled-device-to-your-computer

Change settings for a Bluetooth compatible device

http://Windows.Microsoft.com/en-us/Windows7/change-settings-for-a-Bluetooth-enabled-device

Method 3:

Also, check out the articles below and follow the troubleshooting steps and check if it helps

http://support.Microsoft.com/kb/952818

http://support.Microsoft.com/kb/811798

Hope this information is useful.

Tags: Windows

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