My computor stuck during playback vedio on internet

When I watch vedio clip or drama on the web page, sometimes it gets stuck and I need to turn off and then restart my computer

Hi Amaradatha,

  • This happens to you in video game by using Internet Explorer?
  • You did changes to the computer before this problem started?
  • You have a third-party toolbar installed on your computer?

If this happens all in video game by using Internet Explorer, you can follow the steps below and check if it helps you to solve the problem.

Method 1

Find a third-party toolbar installed on your computer, and try to remove it and check if the video is fine without freezing.

a. Click Start.

(b) in the start menu search box type appwiz.cpl and press ENTER.

c. in the list change or remove programs, look for the toolbar.

d. Select the toolbar installed, and then click on uninstall.

e. follow the on-screen instructions to uninstall and complete uninstallation of the toolbar.

Method 2

Run Internet Explorer in "no Add-ons" mode and check that it works very well.

An error may occur if an add-on is damaged or if an add-on conflicts with Internet Explorer. Use the Manage Add-ons to determine which add-on is causing the problem.

a. open Internet Explorer.

b. click on tools and then click on Manage Add-ons.

c. in the menu view, select all add-ons to display all the modules that are installed on the computer.

d. for each item in this list, select the add-on and then click Disable in the information window.

e. When you have disabled all of the items in this list, click OK.

f. exit, and then restart Internet Explorer.

g. If problems do not recur, repeat steps "a" through "c".

h. click Activate for a simple add-on.

i. Repeat steps 'e' to 'h' until you determine which add-on causes errors occur.

Method 3

If the problem persists after you follow the steps above, you can access the link below and follow the steps described in the article and try to reset Internet Explorer and check to see if it helps you to solve the problem.

http://support.Microsoft.com/kb/923737

I hope this helps. Let us know the results.

Thank you and best regards,

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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