My form came back empty

I posted this in Acrobat > create and export PDF files, but a person who responded suggested I post this here problem as well.

Then I copied the entire discussion, including responses I received that day (I made the "BOLD" responses) in the hope that someone here can help me to understand how to make this work.

I created a questionnaire on my Mac in InDesign CS6 and exported into an interactive PDF. Then, in Acrobat X, I went to tools and click on the button create to use the current document to automatically recognize all my fields (and it worked on all of them). Then I saved it, but when I tried to 'Save Reader Extended PDF', all the options are greyed out. So I just selected "Save as Reader Extended PDF" without selecting any of the grayed out options. Then I tested it on my Acrobat Reader on my PC, and there was the purple band at the top telling me I could save the data entered in the form. I tried and it saved and it seemed to work; She saved what I typed in. So I sent the blank form for people who needed to get it, telling them to complete the form, save it and send it to me. The first person sent again, but it is empty. It sounds like I did something wrong, or missed a step? Or it sounds like the person I sent it to doing something wrong on his end? Maybe she sent me the original version of the form rather than the new version with his answers? Please let me know if you spot something that I missed. If this is the case, I need to hurry and fix it and then re-return-the all the world. Thank you very much.

Make sure they use Adobe Reader (or Acrobat) to fill the file and not another (especially Apple Preview) application.

She told me she was using "Adobe" (I think that she must have meant Acrobat, because I doubt she has another software from Adobe). And it is on a PC, so it couldn't be seen from Apple.  She just told me that when she filled out the form, he took me to some site and she had to sign up for something. I didn't know that would happen. It didn't to me on my end when I tested it, but I guess that's because I already subscribe to Adobe Cloud. So I guess than email that sent the form came from Adobe and not directly of him. I checked his email again and he said something called "EchoSign. What is a free Adobe service? There is another copy of the EchoSign form, but it is too empty.

Looks like you added a signature field. Maybe that is part of the problem. In any case, you might get a better response in the area of subject of forms. Many of these people who are good at forms stop here and you get an answer here, if you wait a bit. If you can post a copy of the form somewhere, it might help people to provide you with the help you need.

Thanks, I'll try display in the area of both forms. I'll also try to post the form below. I certainly didn't intend to add a signature field. Is it possible to do by mistake? I also added a date field and a time field where I indicated what should be the format (dd/mm/yyyy and 00:00). Could either of those who caused a problem?

It doesn't sound like she used EchoSign feature in Reader. This should not happen if the form has been activated for recording in the drive, unless it took further action by selecting the file; Save a copy, which unfortunately he will tell a user to do when they try to add text with EchoSign tools. You may need to give him the order on how to fill out the form and save it.

That's the weird thing; When I went to register player activated, every choice in the submenu are grayed out. I just published the mouse on record player enabled without selecting all the selections submenu in gray and hope for the best. When I tested the resulting shape in the drive, I had the purple bar at the top that says I could save the player. So I thought that it worked, but maybe he didn't.  What could cause the submenu record Reader enabled to be gray?

EmployeeQuestionnaireLIVEenabled.jpg

Menu items will be grayed out if you are in edit mode when you try to activate Reader form. Just exit it and try again.

Tags: Acrobat

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