My HP Pavilion Notebook has questions

Recently, I turned off my PC then started to connect, once I had entered my password that the PC got stuck on the part "Welcome" (this is the first time, it has happened and that happened for two hours). I recently got this PC not a month ago. Before I shut down my PC I was do pop ups and asked to rate sites Web etc, I noticed that it seemed to be a virus but when I scanned it, no viruses were found. The only issues with my PC are internet and my trying to connect. I would be extremely grateful for the help please.

Hi annanurdock4045

peerone suggested its probably of malware, adware, Trojans etc.
What antivirus do you use?
I suggest you download following the latest software of their authentic sites: malwarebytes 1) free version - scan completely & remedy in threat analysis, 2) adwcleaner - run the download file n do a complete scan n remove all found threats, 3) trend housecall - a full scan (may take several hours depending on the size of the hard drive (, mine took 6 hours) & delete or correct any threat detected.

After all this rebooting your system, download CCleaner on their website, install it do a full scan... do not change the settings. Click on correct after the scan.

Restart scan with some another antivirus online scanner again, opt for trend housecall new scan online eset, do the download, install... sweep remove n or difficulty threats detected, if any. That's all.
After all this, better do you windows defender after analysis to date for confirmation.

post your results of the analysis... If you have found any threats in any of the scans after each of them,
If it is a Trojan or a virus, you may need to restore your system to a previously affected State.

Thank you

Visruth

Tags: Notebooks

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