My laptop always stops suddenly, can anyone help?
Hello
I don't know if it's good advice, but I'll just post it here for now.
The model is a HP Pavilion 14-v049TX
My laptop always suddenly stops 10 minutes after the start, even if it is clearly completely cooled. When it stopped, the power button will not and no flash for any button or keyboard. I have to wait a while and try many times to start it up again, and then it stops immediately.
I bought this laptop when I was in China just 2 months, so this is all new. She always stops all of a sudden so I can do my job using it. But I really need to do my job. So please can I get some help?
It is under warranty, but I do not know how to find a supporter technic to fix it.
Thank you very much.
Hi @Erjia
Welcome to the Forums of HP Support! I see you have a problem with your laptop close unexpectedly. It looks like a hardware problem, from what you described. I'll assume you are using Windows 8.1 and this document from HP tests to hardware failures will show how to test the majority of your material. Use UEFI diagnostic tools and run System Test - extended Test.
You can also use the System File Checker to scan your operating system for corruptions see if something is wrong. I also suggest to do a Check Disk as well.
If you are looking for someone to fix it you can call HP Total Care at 1-800-474-6836 in North America or Start here if you live outside of North America.
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