my laptop can't find my internet hub

Basically, I Don t know if I have any virus' or something else that I have a few peoblems. the first is that on my laptop, I forgot what my password person so tthat, it is difficult to do something. and I really need to get on this account.

Second, I can not connect to my internet hub.
third, I can't get on the internet through this.if you can help, I would be so grateful! Thank you!!

Hello

1. are you using cable or wireless network?

2. what happens when you try to connect to the Internet?

3. which antivirus app do you use?

I suggest you try these methods and check the status of the issue.

To fix the administrator account:

Microsoft's strategy concerning lost or forgotten passwords

http://support.Microsoft.com/kb/189126

Internet connection problem:

Method 1:

Using the troubleshooter from network in Windows 7.

http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7

Method 2:

Wi - Fi and in Windows network connection issues.

http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

To fix the anti-virus:

I suggest you scan your computer with the Microsoft Security Scanner, which would help us to get rid of viruses, spyware and other malicious software. The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

Important: While running scan on the hard drive if bad sectors are found on the hard drive when scanning try to repair this area if all available on which data may be lost.

Tags: Windows

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