My laptop don't think it has Bluetooth.

Today, I bought a Bluetooth headset and I tested them by connecting them to my iPod 5. They worked perfectly well, but when I tried to connect to my laptop (Dell Vostro 3500, Windows 7 32-bit), I couldn't find the Bluetooth icon in the system tray. I searched "bluetooth" in the Start Menu and an icon came called "Bluetooth". I clicked it, but nothing happened. So I googled the problem and people said I had to reinstall the drivers, but when I do, it says: "no Bluetooth device was detected. Please make sure that your Bluetooth device is connected correctly in order to continue the installation. "My phone has built-in Bluetooth and even the Bluetooth symbol above the keyboard lights up. How can I fix?

ADDITIONAL INFORMATION:
I used the Bluetooth on my phone before, but I will seal try it since then. Don't you think that the thing the Bluetooth chip fell off?

Hi Rowan,

As you face the question, even after running the diagnostics of the manufacturer, I suggest you to contact them for the hardware support. You can check the link for the Dell Community Support forums:

http://en.community.Dell.com/support-forums/default.aspx

Tags: Windows

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