Windows want to HP 7 freezes picture windows at startup after a stop

HP ENVY 700-327C of office computer running windows 7.  The first image of windows freezes when starting after his stop.  Will restart after system recovery. Any ideas?

Hello stevecnm,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that your computer hangs at the Windows startup screen when it starts after a stop, and I guess you mean it starts after a repair system no recovery.

If I am incorrect and it is the recovery of the system, then the problem you describe seems to be a physical problem and I think it would be better if you contact HP Support for service options.

If however it is the repair of the system, I would recommend that you follow the steps I outlined below:

Step 1. Click Start

Step 2. Click on all programs

Step 3. Click on accessories

Step 4. Right click on command prompt

Step 5. Click on run as administrator

Step 6. Type "sfc/scannow".

Step 7. When the scan is finished restart your computer

If the problem is resolved, we are done.

If the problem is not resolved, then I recommend that you look at and follow the HP Support document: backup of files (Windows 7), which will guide you through to ensure your personal files are stored. Once your personal files are backed up correctly I suggest review you and follow the HP Support document: performing a recovery of HP (Windows 7) system, that will repair your computer back to factory settings.

If this does not solve your problem then I think it would be better if you contact HP Support for service options.

I want to thank you for display on the HP Forums. Have a great day!

Tags: HP Desktops

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