My Lotus iNotes will no longer send emails due to the update of windows
My Lotus iNotes is no longer send emails, however still receives. I keep getting error messages. It's already happened and my work, IT supports the Office told me that it was due to a Windows security update, but my computer has recently updated its self, does anyone know what update would it?
Hello
1. What is the full/exact error message?
2 were there any hardware or software changes made on the computer before this problem?
3 is specific to the program the issue?
Initially check updates have recently been installed on the computer.
See the Windows updates are installed
http://Windows.Microsoft.com/en-us/Windows7/see-which-Windows-updates-are-installed
Follow the steps and check if that helps.
Method 1: To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.
http://support.Microsoft.com/kb/929135
Note: follow step 7 to reset the computer to start as usual after the boot process.
Method 2: The problem can also be caused by your security such as anti-virus program that can have conflicting parameters as to not not to perform certain tasks. I suggest you temporary disable the anti-virus and check the result again. You must activate new security that you was disabled programs.
Disable the antivirus software:
http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you should reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
Method 3: System Restore -it takes the computer to the point when the problem did not exist. See if you can find a restore point right where the problem had not demonstrated upward.
Reference http://support.microsoft.com/kb/306084
What is system restore?
http://Windows.Microsoft.com/en-us/Windows7/what-is-system-restore
After restoring the computer to a previous point, you need to install the update, one at a time to verify the update is the cause of the problem.
Let us know the status of the issue.
Tags: Windows
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